Hello, Christina, please do all that your system will allow of these:
==Download this temp file cleaner from
http://www.atribune.org/ccount/click.php?id=1 --click in the download window to run it, and when ATF Cleaner opens go Select all, and then Empty Selected.
Next click Firefox [if you have that browser..] at the top, Select All again, and Empty Selected again. Follow that procedure also if you have Opera.
Close ATF.
==Please use IE to do an online scan at panda:-
http://www.pandasoftware.com/products/activescan?
-select a link to the scan... free online virus scan...., enter a valid? email and follow through, choosing My Computer for a full system scan.
Post the log it produces here.
==download hijackthis:
http://www.majorgeeks.com/download5554.html
-copy it to a new folder either alongside your program files or on your desktop.
-in that folder start HijackThis by dclicking the .exe; now close ALL other applications and any open windows including the explorer window containing HijackThis.
-click the Scan and Save a Logfile button. Post the log here.
If you can get access to that AVG AS report I would like to see it also.