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Feb 24th, 2008
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Unable to access Excite email

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I have had an Excite email account for several years with no problems. (I use it as my main account and download everything into it as I have had so many problems with downloading email to my computer. So this is an account that I really need access to). Today however when I try to login I get an error page stating that I might try the following:

Enable cookies and javascript......they are enabled

Old browser issues...I have the most current browsers IE7, FireFox, Netscape...get the same page on all of them

Your computer's clock may be set ahead 10 years or more...my settings for this are fine

Your computer's hard drive (C:, most likely) has low disk space....my computer is only using 25% of available disk space

Your computer/computer's network is using security software or a firewall that prevents you from signing in....I have excite enabled in my Kaspersky program

I have tried restoring my computer with the restore feature to a date when everything was working properly (twice) this didn't help either

This is all the help they provide....there is no contact of any kind that I can find. If anyone else has had this problem, please tell me how you corrected it or if not, hopefully someone can help me with this.

I haven't made any changes recently that I know of...?
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tkshr is offline Offline
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since Sep 2007
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Feb 24th, 2008
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Re: Unable to access Excite email

If you are using a bookmark, try typing in the url for the site without using the bookmark.

Site upgrades frequently cause this problem when bookmarks are used, especially if the bookmark goes somewhere other than the site home page.
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MidiMagic is offline Offline
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Feb 24th, 2008
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Re: Unable to access Excite email

Thanks, but I cannot sign in from the main excite page either. If anyone out there has an email address where I can contact excite, would you please post it. If I could just get them to reset my mail account I think that would fix it.

I have tried support@excite.com, but it comes back as undeliverable. I have Googled for excite support, but it only takes me to the main help page which has no type of contact.

I am really desperate here...all my email is stored there. I can access all my other email accounts online (that I POP into excite) so it must be something there.

Thanks again for your input
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tkshr is offline Offline
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Feb 24th, 2008
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Re: Unable to access Excite email

Did you go to their link to delete excite cookies and try logging in again ?
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Posting Whiz
Laser is offline Offline
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since Sep 2004
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Feb 24th, 2008
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Re: Unable to access Excite email

Well, that didn't work either?
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tkshr is offline Offline
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Feb 25th, 2008
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Re: Unable to access Excite email

OK, with the help of my nephew it was figured out...since he had had a problem of this kind in the past he went into Tools, Privacy then checked to see if excite and doubleclick were blocked...somehow they were. (even though when I clicked on allowed cookies excite was showing, I didn't know to look for doubleclikd). This solved the problem.

I have no idea how they got blocked to start with, but in case someone else has the problem, this is the solution.

Thanks for all your input.
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tkshr is offline Offline
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since Sep 2007
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Jun 29th, 2008
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Re: Unable to access Excite email

Click to Expand / Collapse  Quote originally posted by tkshr ...
Well, that didn't work either?
Try: help@cs.excite.com
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Taibear is offline Offline
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since Jun 2008
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Jun 29th, 2008
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Re: Unable to access Excite email

Welcome,thanks for your addition

"Doubleclick" is something you want blocked believe me tkshr!! (They are a spam company designed to deliver spam ads to you based on what sites you goto)
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The Dude is offline Offline
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since Dec 2005
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Aug 21st, 2008
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Re: Unable to access Excite email

Click to Expand / Collapse  Quote originally posted by tkshr ...
This is all the help they provide....there is no contact of any kind that I can find. If anyone else has had this problem, please tell me how you corrected it or if not, hopefully someone can help me with this.
Found it! Excite email contact form! YAY! :

http://mailit.excite.com/mailit/maincsform.jsp

I know its old news, but they're "new" format is horrible! Maybe if they get enough emails they'll go back.
Last edited by jondoe69; Aug 21st, 2008 at 2:16 pm. Reason: added to it.
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jondoe69 is offline Offline
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since Aug 2008
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Aug 12th, 2009
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Re: Unable to access Excite email

hello, since yesterday and today I have not been able to get my excite email also, on my laptop or desktop, so I'm pretty sure its an excite issue, we'll just have to be patient and wait for them to fix there crappy system. and I'm going to slowly convert all my accounts that use excite to gmail, as it does not go down every oither week. good luck to you and to us all.
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donalda is offline Offline
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since Aug 2009

This thread is solved

Either the thread starter or a moderator has marked this thread as solved. You can most likely trust the responses and answers given. There is most likely no reason for any further responses to be posted here. If you have a related question, please start a new thread in this forum instead.

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