Let's check a few things concerning your basic connectivity:
- In your Start menu, click the "Run..." option, type "cmd" (omit the quotes; if you use Windows 95/98, type "command" instead) in the "Open:" box, and hit enter. In the resulting DOS window, type the following command at the DOS prompt; post the information the command returns:
For Windows 2000 & XP:
ipconfig /all
For Windows 95/98:
winipcfg
In the statistics returned by the command, verify that your network adapter has been assigned valid IP, subnet mask, gateway address, and DNS server info.
- While still in the DOS box:
* Try to ping the local "loopback" address of your computer:
ping 127.0.0.1
* Try to ping the IP address that the ipconfig command reported for your network adapter:
ping
IP_address_of_adapter
* Try to ping Google by its IP address:
ping 216.239.63.104
* Try to ping Google by URL
ping
www.google.com
Let us know what you get.