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Jun 29th, 2005
0

IE Emergency: Cannot find server or DNS Error

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I have been browsing the internet trouble-free for the past several days, but yesterday after I restarted, I could no longer access web pages through Internet Explorer. Mozilla Firefox is still working fine, but every page I attempt to visit with IE returns the standard "The page cannot be displayed" message with "Cannot find server or DNS Error" at the bottom. I updated SpyBot and ran a couple of scans, which found a few items, but that didn't fix the problem.

I urgently need to resolve this, since I'm a consultant working on-site and Firefox isn't compatible with the site(s) I'm working with.

Here's my Hijack This log:
Logfile of HijackThis v1.99.0
Scan saved at 9:46:29 AM, on 6/29/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\PROGRA~1\NavNT\DefWatch.exe
C:\DMI\WIN32\bin\DellDmi.exe
C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
C:\Program Files\Dell\OpenManage\Client\DLT.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\PROGRA~1\NavNT\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\dmi\win32\bin\Win32sl.exe
C:\WINDOWS\SYSTEM32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://hostupdates.merc-int.com:81/?...012:59:57%20AM
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy:80
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: Siebel QuickStart.lnk = C:\sea752\client\BIN\siebel.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Start WebEx One-Click Meeting - {80947ADC-151D-490B-87F1-7C8CE1B46220} - C:\WINDOWS\DOWNLO~1\WebEx\324\atonecli.dll
O9 - Extra 'Tools' menuitem: Start WebEx One-Click Meeting - {80947ADC-151D-490B-87F1-7C8CE1B46220} - C:\WINDOWS\DOWNLO~1\WebEx\324\atonecli.dll
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.mercer.com
O15 - Trusted Zone: *.static.topconverting.com
O15 - Trusted Zone: *.windupdates.com
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O15 - Trusted Zone: *.static.topconverting.com (HKLM)
O15 - Trusted Zone: *.windupdates.com (HKLM)
O15 - Trusted IP range: http://10.103.3.29
O15 - Trusted IP range: http://10.103.3.30
O16 - DPF: Acme -
O16 - DPF: Jacob - not available
O16 - DPF: KintanaClientCore -
O16 - DPF: KintanaClientProd -
O16 - DPF: KintanaCustom -
O16 - DPF: NinjaRMI - not available
O16 - DPF: RMI - not available
O16 - DPF: Swing - not available
O16 - DPF: {10F62CD7-6A94-4CA7-859C-E4E9D8BCCA2E} (Siebel Option Pack for IE 7.5.3) - http://micrm.merc-int.com/callcenter...OptionPack.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} -
O16 - DPF: {253A9D23-F982-11D4-8BE4-00D0B7E61414} (SiebelHTMLApplication Class) - http://micrm.merc-int.com/callcenter...siebelhtml.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) -
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) -
O16 - DPF: {59B625B2-27B9-4744-8C7C-E02D27DC4CC7} (Siebel Option Pack for IE 7.5.3) - http://micrm.merc-int.com/callcenter...OptionPack.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {6706C0DA-2FA7-4FF5-8975-3CD44CC65E7E} (Siebel Option Pack for IE 7.5.3) - http://micrm.merc-int.com/callcenter...OptionPack.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Plug-in 1.3.1_13) -
O16 - DPF: {8F4F3368-54CA-4268-8225-0F4367472CF4} (MailClient Class) - http://micrm.merc-int.com/callcenter...MailClient.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) -
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) -
O16 - DPF: {CAFEEFAC-0013-0001-0001-ABCDEFFEDCBA} -
O16 - DPF: {CAFEEFAC-0014-0001-0007-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://merc-int.webex.com/client/v_...ck/ieatgpc.cab
O16 - DPF: {ED324F9E-715D-4BE2-B6DF-44FCB674AADF} (DDSC Class) - https://www.mercuryportal.com/psopor...ces/msddsc.cab
O23 - Service: ActionAgent - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Cisco Systems, Inc. VPN Service - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\NavNT\DefWatch.exe
O23 - Service: DellDmi - Dell Computer Corporation - C:\DMI\WIN32\bin\DellDmi.exe
O23 - Service: DEventAgent - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
O23 - Service: DLT - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\DLT.exe
O23 - Service: Iap - Dell Computer Corporation - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: IBM PM Service - Unknown - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\PROGRA~1\NavNT\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: OracleOraHome_817Agent - Oracle Corporation - C:\oracle\ora_817\bin\dbsnmp.exe
O23 - Service: OracleOraHome_817ClientCache - Unknown - C:\oracle\ora_817\BIN\ONRSD.EXE
O23 - Service: OracleOraHome_817DataGatherer - Oracle Corporation - C:\oracle\ora_817\bin\vppdc.exe
O23 - Service: OracleOraHome_817TNSListener - Unknown - C:\oracle\ora_817\BIN\TNSLSNR.exe
O23 - Service: OracleServiceORCL817 - Oracle Corporation - c:\oracle\ora_817\bin\ORACLE.EXE
O23 - Service: Mercury ITG v55 - Unknown - C:\ITG55\bin\ksvc.exe
O23 - Service: Win32Sl - Intel - C:\dmi\win32\bin\Win32sl.exe
Similar Threads
Reputation Points: 10
Solved Threads: 0
Newbie Poster
robertmidkiff is offline Offline
2 posts
since Jun 2005
Jun 29th, 2005
0

Re: IE Emergency: Cannot find server or DNS Error

Resolved:
Somehow the connections settings were changed, so internet explorer was trying to go through a proxy server (port 80). I definitely did not change this myself, but I was able to remove the proxy setting with no difficulty.
Reputation Points: 10
Solved Threads: 0
Newbie Poster
robertmidkiff is offline Offline
2 posts
since Jun 2005

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
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