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Sep 23rd, 2005
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Cannot login to Hotmail

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Hi

Ive been using hotmail for years without any problems whatsoever.

Today MSN messenger signed in as usual and popped up with 6 new e-mails, i clicked to read (go to my hotmail inbox) and it loads for about 2 minutes then comes up with 'page cannot be displayed'.

Ive tried accessing my inbox through IE and Firefox and get the exact same problem. My wife tried logging into my inbox from her wrokplace and got in with no rpblems at all which i find very strange.

I have not changed any settings anywhere it just happened for no reason.

Can anybody help as my e-mails are very important to my business and i cannot access them.

Ive tried rebooting, clearing cache, cookies, temp internet files e.t.c with no luck.

Any Suggestions would be greatly appreciated
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djmace is offline Offline
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since Sep 2005
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Sep 23rd, 2005
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Re: Cannot login to Hotmail

Sounds like you are having issues with accessing pages over SSL. Can you access the links below (let me know the results of trying to access each link)?

Link #1
Link #2
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chrisbliss18 is offline Offline
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Sep 23rd, 2005
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Re: Cannot login to Hotmail

Hi

Thanks so much for replying,

I tried the two links and they work perfectly, i can sign into my account and the 2nd link works aswell..

I have no problem accessing secure sights as i tried my online banking e.t.c with no problem at all.

But still not hotmail.

Any thoughts on this?

Kind Regards

Ash
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djmace is offline Offline
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Sep 23rd, 2005
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Re: Cannot login to Hotmail

I am having the same problem. One account of three refuses to log in. It's not password errror, it's simply time out... :-(
Quote originally posted by djmace ...
Hi

Thanks so much for replying,

I tried the two links and they work perfectly, i can sign into my account and the 2nd link works aswell..

I have no problem accessing secure sights as i tried my online banking e.t.c with no problem at all.

But still not hotmail.

Any thoughts on this?

Kind Regards

Ash
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Libertate is offline Offline
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since Jan 2005
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Sep 23rd, 2005
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Re: Cannot login to Hotmail

Yes

Although in my case i tried logging into my other hotmail account and my wifes and they just come up with 'page cannot be displayed' aswell.

While my Wife has logged into them all from other PC's with ease when i asked her to try....Very Strange..
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djmace is offline Offline
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Sep 23rd, 2005
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Re: Cannot login to Hotmail

Try referring to the suggestions in this thread. If you are able to fix the problem with the suggestions, great. If not, let me know and we can go from there.
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chrisbliss18 is offline Offline
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Sep 23rd, 2005
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Re: Cannot login to Hotmail

Hi Chris

Thanks again but i already went through that thread and did everything in it before i even posted the problem, iv'e looked all over the web for a solution and i posted in here as my final option/lifeline, i even tried this 'hotmail login fixer.zip' which did nothing.

Im totally lost what to do next?

Regards

Ash :cry:
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djmace is offline Offline
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Sep 23rd, 2005
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Re: Cannot login to Hotmail

What's interesting is that it seems like many people are having the same issue at nearly the same time. There aren't really any good answers out there on what to try, so I sent a formal help request into Passport technical support. Hopefully I'll get more than just a stock response that doesen't give any real help. I'll update the thread with whatever I find or receive from the powers that be.
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chrisbliss18 is offline Offline
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Sep 25th, 2005
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Re: Cannot login to Hotmail

Hi

Its working now and Hotmail Tech Support e-mailed me the following:


Hello Planet Funk Recordings,

Thank you for writing to MSN Hotmail Technical Support.

I am sorry for not responding to you sooner. Every message that Hotmail receives is very important. Unfortunately, we recently received an extremely high volume of e-mail messages and are working diligently to catch up.

This is Joseph and I am writing in response to your concern on not being able to gain access to your planetfunkrecords@hotmail.com account. I understand how important it is for you to have this matter resolved.

I apologize for the temporary inconvenience you have experienced. The server that hosts your planetfunkrecords@hotmail.com account had just undergone regular maintenance to ensure optimum performance. The maintenance process has been completed, and your planetfunkrecords@hotmail.com account should now be accessible.

If the issue persists, please let us know so that we can investigate the matter further.

Thank you for your patience and continued support of MSN Hotmail.


Sincerely,


Joseph V.
MSN Hotmail Technical Support
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djmace is offline Offline
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Sep 27th, 2005
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Re: Cannot login to Hotmail

I just received this response from Hotmail tech. It's very similar to the response that djmace received.
Quote ...
Hello Chris,

Thank you for contacting MSN Hotmail Technical Support. I am Denny, and I will be assisting you today.

I sincerely apologize for the delay in responding to your e-mail. Every message that Hotmail receives is very important and we normally respond to our customers within 24 Hours. Unfortunately, we have received an extremely high volume of e-mail messages recently and are working to catch up. I appreciate your patience as we resume our normal response time.

I understand that you many of your clients have informed you that they are unable to access their Hotmail account as they receive the error message Page cannot be displayed. I also gather that some of your clients were able to sign in using a proxy. I realize how inconvenient it could be. I sincerely apologize for the inconvenience caused.

Chris, many of our customers had reported that they are facing the similar issues. We have taken steps to resolve the issue that you reported, which mean the accounts should now be functioning the way you expect it to. If after receiving this message you are still having issues please clear your browsers temporary Internet files .

If for some reason you are still encountering issues please reply to let us know you still need our assistance and provide any additional details you feel may further assist in our investigation.


You are a valued customer at MSN and we look forward to providing you with consistent and effective service. If you have other concerns please feel free to write back.

Regards,

Denny
MSN Hotmail Technical Support
Can anyone confirm that your accounts are working properly now?
Is anyone still having the same problem?
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chrisbliss18 is offline Offline
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This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
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