Here is the new log after doing what you told me to do

Logfile of HijackThis v1.97.7
Scan saved at 12:23:03 PM, on 4/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Trend Micro\PC-cillin 2003\Tmntsrv.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe
C:\Program Files\Trend Micro\PC-cillin 2003\PccPfw.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
C:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe
C:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\iolo\SYSTEM~1\PopupStopper.exe
C:\Program Files\TuneUp Utilities 2004\MemOptimizer.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\HighJackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\fgiebar.dll
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe"
O4 - HKLM\..\Run: [PCCClient.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe"
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [System Mechanic Popup Stopper] "C:\PROGRA~1\iolo\SYSTEM~1\PopupStopper.exe"
O4 - HKCU\..\Run: [TuneUp MemOptimizer] "C:\Program Files\TuneUp Utilities 2004\MemOptimizer.exe" autostart
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NEOTRA~1\NTXcontext.htm
O8 - Extra context menu item: Download All by FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\Program Files\FlashGet\jc_link.htm
O9 - Extra button: ICQ Pro (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: FlashGet (HKLM)
O9 - Extra 'Tools' menuitem: &FlashGet (HKLM)
O9 - Extra button: NeoTrace It! (HKCU)
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...8077.313275463
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab

Close all (browser) windows & have HJT fix these entries=

O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - (no file)

And that's clean after that. Still have the problem??

Thank you so much Crunchie - you're amazing
I did get rid of this file
I'll run my normal 'stuff' for the rest of the day and I will let you know in the morning if it's all fixed.
I will never be able to thank you enough if you've cured this mess.

Hi Crunchie
It did great until a few minutes ago....4.25pm The same thing happened, I was so disappointed.......but it did last about three hours this afternoon.
Do you have any other ideas?
Thanks so much for helping me on this.

Can you post another log plz.

Try this:

Go to START>>RUN and type in:

rundll32 setupwbv.dll,IE6Maintenance

... that will repair any problems with IE

Yesterday afternoon - I did the updates (thinking this might help - and also upgraded to XP Pro SP1a). Then a few minutes ago the browser did the same thing, and I had to reboot to get it back, this is the second time today.
My hubbies machine is running windows 2000 and its sitting there on the same page, just working away nicely. I just don't like 2000.

Here is the new log file you asked for. Oh I ran hickjackthis earlier today - and that file you asked me to get rid of was back again, so I deleted it once more, before sending this to you - I checked and it hasn't return.

Thanks so much for your help.




Logfile of HijackThis v1.97.7
Scan saved at 10:32:03 AM, on 4/14/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Trend Micro\PC-cillin 2003\Tmntsrv.exe
C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
C:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe
C:\Program Files\Trend Micro\PC-cillin 2003\PccPfw.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
C:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe
C:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe
C:\Program Files\Messenger Plus! 2\MsgPlus.exe
C:\WINDOWS\System32\taskswitch.exe
C:\PROGRA~1\iolo\SYSTEM~1\PopupStopper.exe
C:\Program Files\TuneUp Utilities 2004\MemOptimizer.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\HighJackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\fgiebar.dll
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe"
O4 - HKLM\..\Run: [PCCClient.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe"
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [PowerMenu] "%systemroot%\system32\powermenu.exe" -hideself on
O4 - HKCU\..\Run: [System Mechanic Popup Stopper] "C:\PROGRA~1\iolo\SYSTEM~1\PopupStopper.exe"
O4 - HKCU\..\Run: [TuneUp MemOptimizer] "C:\Program Files\TuneUp Utilities 2004\MemOptimizer.exe" autostart
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NEOTRA~1\NTXcontext.htm
O8 - Extra context menu item: Download All by FlashGet - C:\PROGRA~1\FLASHGET\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - C:\PROGRA~1\FLASHGET\jc_link.htm
O9 - Extra button: ICQ Pro (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: FlashGet (HKLM)
O9 - Extra 'Tools' menuitem: &FlashGet (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: NeoTrace It! (HKCU)
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...8077.313275463
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab

Thanks Lori
Let me see what Crunchie says and then I might try this, if he thinks I should.

Ok.

I too read logs, and see these things - you can too ask him if you like:

O2 - BHO: (no name) - {A5366673-E8CA-11D3-9CD9-0090271D075B} - (no file) "THIS IS FLASH GET" - it causes problems with IE and you can read that here

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FLASHGET\fgiebar.dll

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime "this is a massive resource hog"

O8 - Extra context menu item: Download All by FlashGet - C:\PROGRA~1\FLASHGET\jc_all.htm

O8 - Extra context menu item: Download using FlashGet - C:\PROGRA~1\FLASHGET\jc_link.htm

Make sure that ALL windows are closed before fixing anything with Hijack This.

If any of the above comes back after fix, reboot to safe mode, and fix from there.

Did you uninstall Messenger Plus as advised before? This is important for you to do if you did not.

You also have a mass of tools/utilites you are using - you can't ever be sure that they are aiding to your problem - and therefore I always recommend the uninstallation of them until all is solved. Therefore, if it were me, I would get rid of: Cool Switch, PowerMenu, System Mechanic Popup Stopper, TuneUp MemOptimizer, and Window Washer.

I would then make sure ALL problems are fixed - eliminate the use of the PopUp stopper and instead utilize the Google Toolbar, or the Avant Browser. Then if you must have the above utilities, reinstall them and test things after each is put on.

The above is just MY technical assessment on your issues... Get a second opinion if that makes you more comfortable since I am new to this forum

I second your evaluation, and add one. Unless you have a strong need for it, disable or remove:

O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe

It's a chipset/motherboard monitor that is a resource hog. If you like that sort of thing, disable it and try Motherboard Monitor instead--but I would just plain remove it, myself.