A960 Printer problems

[Cat]

For some reason AFter I installed my new black in & my refilled color ink!My dell A960 printer says the the black ink is missing!I thought I did everything I was suppose to do!The ink is brand new!What's the deal!Anybody have that problem before?

Thanks,
Cat

[eddie5659]

Hiya

First off, try the trobleshooting guide here:

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1089228&c=us&l=en&s=dhs&cs=19

Regards

eddie