Number four on laptop just stopped working.

[patssy7]

Hi,
My number four on my laptop just stopped working. I took the number off just to make sure nothing was below the spring but all is clear.

I've just recently installed the operating system for the first time because the plug came out during reboot- (without the battery in) while it was trying to close down. Of course, it crashed and I couldn't retrieve it.

I've noted below all system info I could think of, hardware, and recently installed software: see below.

Please advise.

Thanks.

product name HP Pavilion dv6000

operating system
Microsoft Windows XP Professional
version 5.1.2600

service pack 2.0
language 1033

System Information
BIOS version F.09
Help and Support version 4.2.0013

processor
Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz
version x86 Family 6 Model 15 Stepping 6
current speed 2000 MHz
cache size 4096 KB

memory
Maximum capacity 2.00 GB
Installed memory 2.00 GB
Memory Slot 1 1.00 GB
Memory Slot 2 1.00 GB

hard drive
total capacity: 110.76 GB
sum of hard disks ( C: D: )
used: 30.72 GB
free: 80.04 GB

Video Card
Model: NVIDIA GeForce Go 7400
Driver: nv4_mini.sys
Thursday, July 20, 2006
Supported


Sound Card
Manufacturer: Conexant
Model: Conexant High Definition Audio
Driver: chdaud.sys
Friday, June 02, 2006
Supported


Network Card
Model: Intel(R) PRO/1000 PL Network Connection - Packet Scheduler Miniport
Driver: e1e5132.sys
Tuesday, April 11, 2006
Supported

Network Card
Model: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
Driver: w39n51.sys
Friday, April 21, 2006
Supported

Send To Microsoft OneNote Driver
Driver: msonpdrv.dll
Sunday, June 01, 2008
Supported

[gdrori]

patssy7 go to a support center and ask them to replace the keyboard or Google for a guide to replace the keyboard by yourself.

[sittas87]

its probably your keyboard itself gdrori suggested follow his instructions

[patssy7]

Thanks all. Will do.

[Bob_180_Bob]

To check your keyboard, Press "4" with the shift depressed and see if you get the "$" if you dont it is the keyboard contacts, if you do it is a software problem. Reinstall your keyboard.