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Dec 12th, 2004
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i really need help..urgent

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hi to all

my problem is...i don't know what happened after i restarted my computer...
whenever i open me internet explorer..or my computer ....or any folder..i just get an error
(messenger is working....i can open my e-mail inbox from the it...but not from internet explorer...)
plz i need your help.
This Is the error am getting every time..


Explorer has caused an error in SMRTSHPR.DLL
explorer will close now

if u continue experience problems, try restarting your computer...i did..but..nothing happend the same

thanks for help
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geeeez is offline Offline
22 posts
since Dec 2004
Dec 12th, 2004
0

Re: i really need help..urgent

This problem can occur because of Spyware , go on over to the Security section of this fourm and post you problem along with a hijackthis log .
Spyware & Trojans and Other Nasties
,,,,,,,,,,,,,,,,,,,,,,,,
Please Don't post the hijackthis log in this section Thanks .
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Please do this.
Download 'Hijack This!'. HijackThis
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!


1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

3. Close ALL windows except HJT

4. SCAN with HJT

5. POST the new log in this thread using 'Add Reply'

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH
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I hate 20 Questions
caperjack is offline Offline
12,732 posts
since Aug 2003
Dec 12th, 2004
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Re: i really need help..urgent

Try this
Boot into safe mode by tapping the F8 key at restart and choosing 'safe mode' from the menu.

Navigate to these files/folders

C:\PROGRAM FILES\SHOPPERREPORTS<--delete this folder

this may help
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Junior Poster in Training
richh0323 is offline Offline
79 posts
since Dec 2004
Dec 12th, 2004
0

Re: i really need help..urgent

thanks...al lot
it really works now

yahooooooooooo..
thank u....
i appr. ur time and help
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Newbie Poster
geeeez is offline Offline
22 posts
since Dec 2004

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
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