OK, here's what you need to do and the order in which you need to do it.
1- Go here to download a free anti-virus program, AVG Anti-Virus
http://free.grisoft.com/freeweb.php/doc/2/
2- Go here for information about it and run the program. Follow the instructions to clean up anything found.
http://mvps.org/winhelp2002/avg7.htm
3- Go here for info and download links for the following anti-spyware programs.
http://mvps.org/winhelp2002/unwanted.htm Follow the instructions in the order they are give.
4- Download and run the anti-spyware programs one at a time in the following order:
A- Spybot Search & Destroy
B- Ad Aware SE
C- HiJackThis
5- After running the HiJackThis, save the log, and copy & paste it into another post here. One of our forum members who's experience in that program will read it and give you further instructions.
NOTE: BE SURE TO TAKE YOUR TIME AND FULLY READ AND UNDERSTAND THE INSTRUCTIONS - BEFORE YOU INSTALL AND RUN THE PROGRAMS. Again, take your time. If you do not understand, quote what you are having problems with and ask for help here.
In your next post, tell us what type computer you have (make, model, processor type & speed, how much RAM, etc.), what operating system (Win 95/98SE/Me/2000,XP), and be VERY SPECIFIC about any errors displayed regarding your problems and any other symptoms you are getting. The more infor you give, the better we can help.