Have you checked your firewall settings to see if it's preventing you from updating?

Norton has some issues with SP2 that are mentioned in this thread:
http://www.daniweb.com/techtalkforums/thread10031.html

Did you install Norton before or after upgrading to SP2?

Norton's phone support isn't free, here's a link that will lead to online or phone support:
http://www.symantec.com/techsupp/support_options.html

THANK YOU, DLH., I wanted to e mail you DIRECT but do not have enought posts...Can you please tell me more about the firewall., How would I know if the firewall or SP2 is the problem, just cant update on Norton???? Would you suggest uninstalling the entire norton & reinstalling? Thanks Dave




QUOTE=djm123]HI..New to the group & I appreciate the help..I cannot get my updates, there is the red X.....

Can I completely Uninstall & reinstall Norton to fix this? Would any of you have a 800 number for tech supt for norton?

My e mail... hybriddave@verizon.net

Thanks

Dave :!:[/QUOTE]

Is it better to un install SP2 or NORTON to TRY to correct this?

I wouldn't uninstall SP2 if Norton is your only problem. Did you check this thread for the link to Norton issues?:
http://www.daniweb.com/techtalkforums/thread10031.html
I believe there is also a link in there to a Norton fix, you may have to look through the thread a bit (or try the search function -- norton sp2).

If you upgraded to SP2 after you had Norton installed, removing and reinstalling may help, but if you installed Norton after SP2, it probably won't (unless it didn't install properly).

Forgot about this before, here are instructions for using the firewall with SP2:
http://www.microsoft.com/windowsxp/u...2_wfintro.mspx

Norton provides instructions with that error on what to do with it when you get it. It is likely that there is a hyperlink contained in that error notice that will point you to a patch that you would need to download from Symantec. You download this patch and execute it and it would likely clear up your problem. If it doesn't, then the issue is not the same one I am thinking of.
SP2 firewall and Norton work very well together if you are using Systemworks and keep everything current. SP2 actually encourages you to use Norton or McAfee. But the error message is definately a Norton error message and not a windows one.

I don't see any error message from Norton in any of the above post ,unless its in one of the links ,so i don't know what error message you refer to ,
But a Trojan/Spyware can disable Nortons ,and updates from working and the ability to get them returns after the trojan/spyware is removed .
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This problem could occur because of Spyware , go on over to the Security section of this fourm and post you problem along with a hijackthis log .
Spyware & Trojans and Other Nasties
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Please Don't post the hijackthis log in this section Thanks .
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Please do this.
Download 'Hijack This!'. HijackThis
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!


1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

3. Close ALL windows except HJT

4. SCAN with HJT

5. POST the new log in this thread using 'Add Reply'

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH

The problem is in the redirector for Norton's "Live Update" that's what LU stands for. What has happened is that there are some older versions of Live update out there that are not exactly compatible with the newer versions and the patch is why it is necessary to to fill in that gap in order to make the Live update function work correctly. Please try visiting this page from Symantec to better understand the error. Nothing was hijacked, it's not a trojan or spyware. It's just a needed compatibility patch that can cure it. http://service1.symantec.com/SUPPORT...rc=bar_sch_nam