Where are my ICONS AND START MENU

[DaniWeb4Jim]

I have a client who came to me with:
"I lost my icons and start menu all I see is the backround image on my desktop".
Anyone have this problem?

[cguan_77]

if he go safe mode still the same? if still the same.. plug out the hdd and scan through another pc.. or do windows installation and choose "repair" so it won't lost his data

[DaniWeb4Jim]

if he go safe mode still the same? if still the same.. plug out the hdd and scan through another pc.. or do windows installation and choose "repair" so it won't lost his data

I did go to safe mode it is still the same. The screen is black in SAFE MODE and just the backround screen appears in normal Windows XP boot up.
Can't unplug the HDD it is a SCSI we only have Pcs with IDE and what is next?
Did do windows repair not the full installation but that maybe scheduled tomorrow. Any other thoughts?

[kodiak]

Hmm, maybe somehow explorer.exe process will not start?

[DaniWeb4Jim]

Hmm, maybe somehow explorer.exe process will not start?

I was looking and found that I should try the Task Manager then go to FILE> NEW TASK> then run Explorer. That is a thing for tomorrow.

Good night for now, thanks ever so much for any help.