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Mar 7th, 2005
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For some reason program installations cannot create new start menu shortcuts...

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I have a very weird problem, so weird that I've not been able to find even one single instance of anyone else experiencing it.

You know how when you install a new program on your system, typically at the end of installation the program will automatically create a program group and shortcuts in the start menu? Well for some reason programs cannot automatically create shortcuts.

Here's what typically happens... the install will be humming along fine then I'll get hit with errors:

"cannot create <shortcut>.lnk"

I'll get that error or something very similar (i.e. fail to create; etc) for as many shortcuts as it tried to create.

The program works fine, it's just it couldn't create shortcuts in the start menu for some perverse reason.

When I check the start menu, there will typically be a new folder created corresponding to the program, however the folder will contain *no shortcuts* and will be blank.

Now, if i manually try to create a shortcut and drop it in the start menu myself, I CAN do this.
It's just when programs try to do it that the problem occurs, it seems. It's limited only to shortcuts, too, as the install is able to create new folders.



Anyone have any idea why this might be occuring?



Also another possibly related problem... my quicklaunch bar settings are not saved on reboot. The icons rearrange to default and it refuses to stay open. This problem is more common, however none of the common issues behind it are causing it. I don't have the wsaupdater.exe issues, I don't have the nosavesettings key, etc.


If it helps these problems seemed to come about when I upgraded to xp2. I had lots of problems with it. For awhile explorer was crashing every time i right clicked but i figured out how to fix that (there was something in the shell that was screwing it up and i had to remove it from the menu with a program).

These two problems now just have me stumped. Any answers?
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Mar 10th, 2005
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Re: For some reason program installations cannot create new start menu shortcuts...

Hi sorry for the delay ,I have to say I've never seen you first problem before ,so lets try the following if you want !
...........
This problem could occur because of Spyware , go on over to the Security section of this fourm and post you problem along with a hijackthis log .
Spyware & Trojans and Other Nasties
,,,,,,,,,,,,,,,,,,,,,,,,
Please Don't post the hijackthis log in this section Thanks .
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Please do this.
Download 'Hijack This!'. HijackThis
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

Or HERE if that link fails to work or you don't have a zip program installed .

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!


1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

3. Close ALL windows except HJT

4. SCAN with HJT

5. POST the new log in this thread using 'Add Reply'

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH
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caperjack is offline Offline
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Mar 13th, 2005
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Re: For some reason program installations cannot create new start menu shortcuts...

Hi,
Sorry for the late reply. I have just ran the hijackthis as instructed. Here is the log file:









Logfile of HijackThis v1.99.1
Scan saved at 11:07:25 PM, on 3/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Documents and Settings\Nora Velli\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimtoday.com/search/aimtoolbar.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...ch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cust...//my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cust.../www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 218.25.35.199:80
O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Check Spelling - res://C:\Program Files\ieSpell\ieSpell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\ieSpell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: StumbleUpon: &Blog This - res://C:\WINDOWS\DOWNLO~1\STUMBL~1.DLL/blogimage
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\ieSpell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\ieSpell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\ieSpell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\ieSpell.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-18.cab
O16 - DPF: {6FDB0065-2787-11D6-B1D8-0001023916FC} (CLOActiveXInstaller Control) - http://www.igl.net/clo/install/CLOAc...allerProj1.cab
O16 - DPF: {95844941-7934-4693-92D9-8202EA7B20ED} - http://www.stumbleupon.com/stumble.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
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withthelightsou is offline Offline
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Mar 13th, 2005
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Re: For some reason program installations cannot create new start menu shortcuts...

Hi not much in you log ,Not thats causing you problem with shortcuts i dont think .you missed my request to move to the security section wuth you log ,I'll get someone to move it over maybe .
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Also you have a proxi server setup correct ,the ip address belongs to the folowing ,this is your ISP .
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 218.25.35.199:80

OrgName: Asia Pacific Network Information Centre
OrgID: APNIC
Address: PO Box 2131
City: Milton
StateProv: QLD
PostalCode: 4064
Country: AU

ReferralServer: whois://whois.apnic.net

Have Hijack This fix the following by placing a check in the appropriate boxes and selecting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.
You might want to print out or copy & paste to notePad , these instructions as you will need to close this browser window to fix with hijackthis !
<<<
you can fix these unless you want to use the yahoo redirect for home and search .most fix them .


R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/cus...://my.yahoo.com

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com

O3 - Toolbar: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - (no file)

O4 - HKLM\..\Run: [SysUpd] C:\WINDOWS\sysupd.exe


Now reboot into safe mode and delete the following files and folders if found .

C:\WINDOWS\sysupd.exe ,,,,,,,,,,,,delete file


to delete the above files and folder you will need to do the following
go to
Show hidden files & folders

"Fix Checked"...Reboot to SAFE mode to delete files
How to start computer in safe mode

reboot computer and post a new log
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caperjack is offline Offline
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Mar 13th, 2005
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Re: For some reason program installations cannot create new start menu shortcuts...

here's the new log:

BTW would it be alright if i got rid of the yahoo pager and stumbleupon crap? I don't want any of it on my system.








Logfile of HijackThis v1.99.1
Scan saved at 9:57:34 AM, on 3/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Nora Velli\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimtoday.com/search/aimtoolbar.jsp
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 218.25.35.199:80
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\RunOnce: [WIAWizardMenu] RUNDLL32.EXE C:\WINDOWS\system32\sti_ci.dll,WiaCreateWizardMenu
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Check Spelling - res://C:\Program Files\ieSpell\ieSpell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\ieSpell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: StumbleUpon: &Blog This - res://C:\WINDOWS\DOWNLO~1\STUMBL~1.DLL/blogimage
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\ieSpell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\ieSpell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\ieSpell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\ieSpell.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-18.cab
O16 - DPF: {6FDB0065-2787-11D6-B1D8-0001023916FC} (CLOActiveXInstaller Control) - http://www.igl.net/clo/install/CLOAc...allerProj1.cab
O16 - DPF: {95844941-7934-4693-92D9-8202EA7B20ED} - http://www.stumbleupon.com/stumble.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
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withthelightsou is offline Offline
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Mar 13th, 2005
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Re: For some reason program installations cannot create new start menu shortcuts...

Quote originally posted by withthelightsou ...
here's the new log:

BTW would it be alright if i got rid of the yahoo pager and stumbleupon crap? I don't want any of it on my system.





Yes ,i would think maybe you should go to add and remove programs in the control panel ,and look there and uninstall from there and then run hijack and fix anything releated to the two in the log .
also you could fix this .

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimtoday.com/search/aimtoolbar.jsp

And these ,the good ones will come back when you visit the site again.

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...meInstaller.exe

O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/act...l_v1-0-3-18.cab

O16 - DPF: {6FDB0065-2787-11D6-B1D8-0001023916FC} (CLOActiveXInstaller Control) - http://www.igl.net/clo/install/CLOA...tallerProj1.cab

O16 - DPF: {95844941-7934-4693-92D9-8202EA7B20ED} - http://www.stumbleupon.com/stumble.cab

O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yah...utocomplete.cab
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This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
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