I have a client, who received a pc from one of their children. It runs on XP Pro service pack 3. All of a sudden, they have no internet connection. I could see that their router is connected to the internet.

I went out to their house, because I suspected an IP issue, as when I asked them to do an ipconfig, it came out blank, with no ip number, gateway, nothing.

On their pc, I opened Network connections, and there were no LAN icon, nothing, in the folder. I tried to set-up a new connection, following the wizzard, and when I click on finish at the end, the new connection I was trying to set-up also does not display in the Network Connections.

Ipconfig also shows no results.

The network card installed, the light is on.

This pc was working fine on internet previously.

What am I missing? Any suggestions will be most welcome.