Go into the control panel. And then to User Accounts. See if there is a "family.family" account. If so, change the username to simply "family".
Another thing to try is to go into the control panel. Click Administrative Tools. Then go to Computer Management. In the left frame, click where it says Local Users and Groups and then click on Users. In the right frame, notice all the usernames registered with your system show up. Let us know if there is a family, family.family, etc.
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The Queen of DaniWeb
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since Feb 2002