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Nov 28th, 2005

Help and support and Msconfig won't open, Search disabled

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Ok, well my problem is that my Help and Support center won't open and also Msconfig. When I try and open Help and Support, nothing happens and when I try and open Msconfig, I get an error message saying that "Windows cannot find 'msconfig'. Make sure you typed in the name correctly..." Another problem I'm having is that my Search is disabled. I noticed this when I tried to search for my Msconfig and Help and Support files, but the Search feature doesn't open. Anyone know what can be the cause of this or if there is a fix? Thanks in advance.

bbb2k4life

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Nov 28th, 2005

Re: Help and support and Msconfig won't open, Search disabled

Quote originally posted by bbb2k4life ...

Ok, well my problem is that my Help and Support center won't open and also Msconfig. When I try and open Help and Support, nothing happens and when I try and open Msconfig, I get an error message saying that "Windows cannot find 'msconfig'. Make sure you typed in the name correctly..." Another problem I'm having is that my Search is disabled. I noticed this when I tried to search for my Msconfig and Help and Support files, but the Search feature doesn't open. Anyone know what can be the cause of this or if there is a fix? Thanks in advance.

Hm, this site #70 should restore search to the start menu. And re-enable it.

As for MSCONFIG, first lets make sure it on your system
go to

%Systemroot%\pchealth\helpctr\binaries\msconfig.exe

and confirm its there. If it is Let me know. We will go from there.

As for Help and suuport. Just try pressing F1 on keyboard that should open it. If it doesnt let me know.

-T

tayspen

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Nov 29th, 2005

Re: Help and support and Msconfig won't open, Search disabled

OK, here's the update. I got my Search feature up and running, and it is confirmed that msconfig is on my system, but I'm still not able to open it through RUN. And about the Help and Support, when you say press F1, when am I supposed to do that? Right when my PC starts up, when I click Help and Support, or just at anytime? And from the link you gave me, I checked out the tweak for Help and Support and applied it, so now when I try and open Help and Support, I get the same type of error message as I was getting with msconfig. So, what should I do now? Thanks for the speedy reply.

bbb2k4life

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Nov 29th, 2005

Re: Help and support and Msconfig won't open, Search disabled

Quote originally posted by bbb2k4life ...

OK, here's the update. I got my Search feature up and running, and it is confirmed that msconfig is on my system, but I'm still not able to open it through RUN. And about the Help and Support, when you say press F1, when am I supposed to do that? Right when my PC starts up, when I click Help and Support, or just at anytime? And from the link you gave me, I checked out the tweak for Help and Support and applied it, so now when I try and open Help and Support, I get the same type of error message as I was getting with msconfig. So, what should I do now? Thanks for the speedy reply.

Hi,

Press the F1 key on your keyboard any time when your system is booted. It is a shortcut to Help and support. As for msconfig. do this

*****
Note this involves the regitry advance at your own risk. if you dont know wahtyour doing the STOP now
*****
Go to "Start">Run>type regedit

then browse as follows.

HKEY_LOCAL_MACHINE
SOFTWARE
Microsoft
Windows
CurrentVersion
App Paths

under app paths make sure you see MSCONFIG.EXE . There in alphabetical order so it will be in the M's. If you see a folder that says that. Look to the right. you should see an icon with 'ab' on it and it should be called default. Make sure its value is.

X:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe

where X is your root drive.

If its there then i am not sure why MSCONFIG does not run.

If its not there then that is why it doesnt run i think. If its not there i have attached a file*. download and run it. When it asks to import to registry. say yes. it should say imported succesfully. you should now be able to run msconfig. By going to start run msconfig.

*
**************
NOTE: THE FILE CHANGES THE REGISTRY IT ADDS THE MISSING ENTRY TO FIX YOUR PROBLEM (or it should fix it) AS ALWAYS USE FILE AT YOUR OWN RISK.
**************

Ok now that thats done

you will find the file in the attachment.

-T

Attached Files

MSCONFIG_FIX.zip (354 Bytes, 1186 views)

tayspen

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Nov 30th, 2005

Re: Help and support and Msconfig won't open, Search disabled

THANKS! I got Msconfig running so 2 out of 3 problems fixed. My Help and Support is simply not opening when I press F1, however when I went to My Computer and pressed F1, I got the same Help and Support error message. So, is there a fix for this too? Thanks for all your help so far!

bbb2k4life

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Nov 30th, 2005

Re: Help and support and Msconfig won't open, Search disabled

*removed*

chrisbliss18

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Nov 30th, 2005

Re: Help and support and Msconfig won't open, Search disabled

As for HAS i am not sure. I will have to do some research. would you mind sharing how you fixed MSCONFIG incase others have your same problem? thanks

-T

tayspen

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Nov 30th, 2005

Re: Help and support and Msconfig won't open, Search disabled

Quote originally posted by tayspen ...

As for HAS i am not sure. I will have to do some research. would you mind sharing how you fixed MSCONFIG incase others have your same problem? thanks

-T

ok sure. whenever someone has a msconfig problem, i'll point them to the registry fix you mentioned.

bbb2k4life

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Dec 1st, 2005

Re: Help and support and Msconfig won't open, Search disabled

Hi,
Type sfc /scannow in the "Run" window with the XP CD in your top CD/DVD drive. Reboot when done.

Sam.

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Dec 1st, 2005

Re: Help and support and Msconfig won't open, Search disabled

Quote originally posted by SuperSam ...

Hi,
Type sfc /scannow in the "Run" window with the XP CD in your top CD/DVD drive. Reboot when done.

Sam.

i don't have the windows XP CD...any other ideas?

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