Can you provide a list of programs that you are trying to install?
From the bit of searching that I've done, it seems that you are probably trying to install software that was designed from Windows 95 or 98. If this is the case, you will probably need to contact the software vendor to see if there are any updates/patches that you can use to install the software on XP.
Hi
Thanks for the reply.
The main piece of software I've been trying to install is the Pinnacle Studio Media Suite OEM edition (version 1.0.7 ) which came with a Toshiba DVD writer I bought. It does say on the disc itself that it is for Windows 2000 / XP.
When I bought the DVD writer I had Windows 98 installed on a previous hard drive. I did try to load the Pinnacle software to that - but got the error message that the Windows system I had was inadequate and that I needed to upgrade.
That hard drive subsequently failed and I bought a new Seagate drive and installed XP.
Initially the software loaded but there was a problem accessing the CD writing part of the suite ( it also features photo software etc ). So after registering the product with Pinnacle I engaged in dialogue with them. They advised me to remove the software and download a registry cleaner to remove any last traces , and then to reinstall it.
It was at this point that I started to get the current error messages. The disc would not load automatically nor would it load by going into 'my computer' add/remove programs function. They suggested that I copy the lot to the hard drive - which I managed to do ( after a few false starts ) using Windows Explorer. However it still would not load up.
Pinnacle asked me to provide them with proof of purchase by sending a photo of the software disc and the receipt to verify that the software is the genuine article. It was at this point that I tried to download software that came with the Olympus camera which had worked perfectly well on the old W98 system and which , according to the literature that came with it , should also work on XP ( Olympus Master software created in 2004 ).
However the same problem occurred with this software - so I have no way of sending proof to Pinnacle!
It has also occurred when I've tried to download cover discs from a couple of computer mags.
So that's the story to date. would be very grateful if you could suggest anything! What confuses me is that ( according to the research I've done on the net ) kernell32.dll file is linked to earlier versions of Windows ( I get the impression that maybe you think this to be the case?).
Thanks in anticipation!
Jules ( Nuss )