Windows does not load up past the user sign in screen

[Psycho_Acolyte]

Hi, I'm new, sorry >.>

anyway, my sister has a problem with her computer. Her computer will not load up past the user sign in screen. She's restarted the computer a few times, with the same result.

I'm not sure if it's a virus or spyware, but her computer's always been slow. If there's any advice for her computer, it would be much appreciated.

Thank you ^^

-signed, The Neko

[tayspen]

Hi, and welcome,

First lets see if you can boot into safe mode. To do this. Read Here.

http://www.pchell.com/support/safemode.shtml

If you are able to go into safe mode we will go from there. If you are able to it is a possiblity that you are infected...

good luck!

-T

[Psycho_Acolyte]

Okay, let me see if she can start it up in safe mode. What do I do from there if she can't?

[tayspen]

*Sorry double post, twitchy finger :)*

[tayspen]

Hm, im not sure, lets see if you can get in first. Then we will go from there. If you cant get in just let us know. Might wanna lok here

http://www.daniweb.com/techtalkforums/thread3467.html

[Psycho_Acolyte]

Hm, im not sure, lets see if you can get in first. Then we will go from there. If you cant get in just let us know. Might wanna lok here

http://www.daniweb.com/techtalkforums/thread3467.html

Okay, it does start up in the safe mode. What now?

[gemini4]

Perform a clean boot: http://www.toughadmin.com/slideshow.php?article=Cleaning&i=3

[tayspen]

If that doesnt work might even want to try a system restore.

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx

And maybe do some virus scans

http://www.daniweb.com/techtalkforums/thread27519.html

and

http://www.daniweb.com/techtalkforums/thread27570.html

Good luck!

-T