Hi there! Bl had same problems and this is my experience:
It caused by a kind of viruses, so you must remove this problem first by some third program (norton anti virus for ex).
After then you can solve it at this value in registry:
User Key: [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\
Explorer]
System Key: [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\
Explorer]
Value Name: NoFolderOptions
Data Type: REG_DWORD (DWORD Value)
Value Data: (0 = show options, 1 = hide options)
You see! We need remove it by regedit or some solutions. Of course, you can find some value as this in the same key.
Ok, I'll solve it by cmd (start>run:cmd) because of temporary case. Perhaps it'll be Ok without removing viruses but only before you restart Pc.
Code:
reg delete hkcu\Software\Microsoft\Windows\CurrentVersion\Policies\
Explorer /v nofolderoptions /f
reg delete hkcm\Software\Microsoft\Windows\CurrentVersion\Policies\
Explorer /v nofolderoptions /f
Hope for success!