Hi Tom
Could you confirm, that both you and your wife use the same connection across Campus, it may be a fault with the connection.
There could be a number of problems the Laptop is having. The best way to identify the problem, and provide a good solution, is for you to provide details from your Event Logs, which should have errors relating to your problem.
The Event Viewer, can be accessed by
>> Start > Run > Type "eventvwr.msc".
Event Viewer contains three logs, Application, Security and System. All log entries are time stamped, so if you could examine the log for any "Error" messages, and post entries for "Source", "Event ID" and "Description", we should be able to find a solution.
Kind Regards, David