System Restore window is blank

[SmokyMcGee]

I am having problems with the Windows XP Home Ed. system restore. It only opens up a blank white window. I just got rid of some bad spyware and when I tried to recover it wouldnt do so. Microsoft tech couldnt even help me.. All they told me to do is to to a wipe out of my entire computer and start from scratch. There has to be a way to fix it. Please I am so desperate.

[caperjack]

No guarentees, as it could be a couple things, but please do these:

Download the latest version of Ad-Aware at http://www.lavasoftusa.com/support/download/
After installing AAW, and before running the program, FIRST update the reference file following these instructions.
http://www.lavahelp.com/howto/updref/index.html
Now do the following:
- Under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Scanning Engine:
check: "Unload recognized processes during scanning."
- Under Ad-aware 6 > Settings (Gear at the top) > Tweaks > Cleaning Engine:
Check: "Let Windows remove files in use after reboot."
Press "Scan Now"
- Check option "Use Custom scanning options"
- Check option "Activate In-Depth Scan"
- Press "Select drives\folders to scan"
- Select the active partition which is usually C:
Now press "Next" to let Ad-aware scan your drives...
It will find a number of "bad" files and registry keys.
Right-click in that pane and choose "select all"
Now press "Next" again.
It will ask you whether you'd like to remove all checked items. Click OK.
Finally, close Ad-Aware, and reboot.

Then:
Download 'Hijack This!'. http://www.computercops.biz/downloads-file-328.html
Unzip (extract) it to a folder of its own. Then Doubleclick HijackThis.exe (in the new folder), and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, then Ctrl-A to Select All, and copy its contents here. for hijackthis,most of what it lists will be harmless or even essential, don't fix anything yet.

[SmokyMcGee]

Here is what Hijackthis says:

Logfile of HijackThis v1.97.7
Scan saved at 6:04:22 PM, on 4/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\WINDOWS\System32\MsProt32.exe
C:\documents and settings\edger\local settings\temp\h1af.exe
C:\Program Files\Enigma Software Group\SpyHunter\PopupBlocker\EnigmaPopupStop.exe
C:\Program Files\Common Files\Dpi\dpi.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common files\updmgr\updmgr.exe
C:\documents and settings\edger\local settings\temp\h1af.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\ATI Multimedia\RemCtrl\ATIX10.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\System32\3dpmeshd.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Documents and Settings\Edger\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://[e-mail]/search/ (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://[e-mail]/search/ (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://[e-mail]/search/ (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://[e-mail]/hp/ (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://[e-mail]/search/ (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://[e-mail]/search/ (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchAssistant = http://www.sharempeg.com/find/
R1 - HKCU\Software\Microsoft\Internet Explorer,CustomizeSearch = http://www.sharempeg.com/find/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = http://[e-mail]/search/ (obfuscated)
R3 - URLSearchHook: IncrediFindBHO Class - {4FC95EDD-4796-4966-9049-29649C80111D} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O2 - BHO: (no name) - {0000607D-D204-42C7-8E46-216055BF9918} - C:\WINDOWS\mxTarget.dll
O2 - BHO: NavErrRedir Class - {4FC95EDD-4796-4966-9049-29649C80111D} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [WebSavingsfromEbates] javaw -cp "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [SpyHunter] javaw -cp "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MsProt] MsProt32.exe
O4 - HKLM\..\Run: [LoadGolfCourses] C:\Program Files\Mini-Golf\LoadGolfCourses.exe
O4 - HKLM\..\Run: [h1af] C:\documents and settings\edger\local settings\temp\h1af.exe
O4 - HKLM\..\Run: [EnigmaPopupStop] C:\Program Files\Enigma Software Group\SpyHunter\PopupBlocker\EnigmaPopupStop.exe
O4 - HKLM\..\Run: [Dpi] C:\Program Files\Common Files\Dpi\dpi.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [alchem] C:\WINDOWS\alchem.exe
O4 - HKLM\..\Run: [updmgr] C:\Program Files\Common files\updmgr\updmgr.exe
O4 - HKLM\..\Run: [h1af.exe] C:\documents and settings\edger\local settings\temp\h1af.exe
O4 - HKLM\..\Run: [3dpmeshd] C:\WINDOWS\System32\3dpmeshd.exe
O4 - HKLM\..\RunServices: [MsProt] MsProt32.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIX10.exe
O9 - Extra button: ATI TV (HKLM)
O9 - Extra button: AIM (HKLM)
O13 - DefaultPrefix: http://%65%68%74%74%70%2E%63%63/?
O13 - WWW Prefix: http://%65%68%74%74%70%2E%63%63/?
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {4F96CE92-09EA-49D3-B478-F1892F6DCB6D} - http://imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialTempSetup1.0.0.6.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9FEFFBDE-FE2F-4756-B4A7-90D976255F9B} (StopZilla Class) - http://www.playminigolf.com/Stopzilla.cab
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} (WTHoster Class) - http://install.wildtangent.com/bgn/partners/aolim/install.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7FB794BE-3ECA-49DF-9B09-8AEC1A4CF426}: Domain = att.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{7FB794BE-3ECA-49DF-9B09-8AEC1A4CF426}: NameServer = 12.127.16.83,12.127.17.83
O17 - HKLM\System\CS1\Services\Tcpip\..\{7FB794BE-3ECA-49DF-9B09-8AEC1A4CF426}: Domain = att.com
O17 - HKLM\System\CS1\Services\Tcpip\..\{7FB794BE-3ECA-49DF-9B09-8AEC1A4CF426}: NameServer = 12.127.16.83,12.127.17.83
O17 - HKLM\System\CS2\Services\Tcpip\..\{7FB794BE-3ECA-49DF-9B09-8AEC1A4CF426}: Domain = att.com
O17 - HKLM\System\CS2\Services\Tcpip\..\{7FB794BE-3ECA-49DF-9B09-8AEC1A4CF426}: NameServer = 12.127.16.83,12.127.17.83
O17 - HKLM\System\CS3\Services\Tcpip\..\{7FB794BE-3ECA-49DF-9B09-8AEC1A4CF426}: Domain = att.com
O17 - HKLM\System\CS3\Services\Tcpip\..\{7FB794BE-3ECA-49DF-9B09-8AEC1A4CF426}: NameServer = 12.127.16.83,12.127.17.83

[Bear]

Please click HERE

[caperjack]

Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Unzip HijackThis into this folder. When you run HijackThis from this folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary.

And run the free online virus scan in my signature .

[caperjack]

Please Download CWShredder from HERE and run the Program in safe mode . Press the "Fix Button" Let it fix all variants. Next, Close the program and all windows and IE windows and run hijackthis and Post a Fresh log.

Reboot to SAFE mode to run swshredder

How to start computer in safe mode

reboot computer and post a new log

[kimandy79]

I had the same problem.
Your Windows is missing script files.
Just instal Windows Script files: JScript, VBScript and other Script Runtime files hence a missing/corrupted Script file could cause the problem. The Script files can be downloaded
http://www.microsoft.com/downloads/details.aspx?familyid=c717d943-7e4b-4622-86eb-95a22b832caa&displaylang=en

[gurusundar]

Hi friends

I too had the same problem but now its solved.
Follow the steps below:

* Start -> Run, type
regsvr32 jscript.dll
Press <enter>
* Start -> Run, type
regsvr32 MSXML3.dll
Press <enter>

All the best!

[liza2010]

Thanks for this information.

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