I reckon you've correctly fingered the problem and getting rid of it could be simple or frustrating.

Basically the system wants to load something you reckon you uninstalled. It means there's an active registry key that needs removing. It is orphaned and so the variuous reg cleaner utilities (I use Norton WinDoctor) should be able to clear this up. You should be so lucky, eh?

I wonder if the value 90ba0c70f846762e is searchable in your registry. If it is, you do stand a good chance of fixing this problem.

g'day Suspishio

how do i go about searching for that value in the registry?

i use ccleaner it is a freeware and so far it hasn't picked it up, is windoctor freeware?

tia

len

WinDoctor is Norton Utilities.

Advanced WindowsCare (Personal) is freeware. www.iobit.com

What I suggested about the registry key may be a blind alley - but it's one of the two things I listed that I would try. My diagnosis is likely to be correct and I'm opting here for the simple solution which is by no means sure but isn't going to harm your system.

I'm not sure I should be telling you how to do this if you're not sufficiently geek to know how to deal with the Registry. But if you follw these instructions and you'll be ok.

1/
Start/Run/Regedit

2/
Edit/Find --> look at Keys/Values/Data
Find what: 90ba0c70f846762e
click Find Next

3/
If it's there, the entry will be displayed. Note all the contents and where it's located in the hierarchy on the left of the screen and report.

4/
Exit regedit by clicking the red X.

g'day Suspishio,

whilst i am not a whiz kid geek age being the limiting factor i am somewhat conversant with computers to the point that over the years i have ahd to learn my way around somewhat in order to be able to fix problems without the need to run off to a repair centre.

so i will try <iobit.com> initially then i will do the search if i get to a point that is too technical i will come back and ask further questions if that is ok by you?

this is the best help i have been given to date so for that i am appreciative, my pleasure will be when this annoying window is gone for good.

tia

len

ok Suspishio,

tried the reg edit search first but no worries it didn't find the value.

len

me again Suspishio,

ok wow it found 693 problems whatever, i would not be game enough at this stage to fix them all and what time it will take to work through each problem?

looks like ccleaner isn't doing a terribly good job maybe well not in the registry scans at least?

might also explain why the machine gets a little tardy at times.

anyhow what would you suggest from here please?

If you just let AWC do the Registry scan, then 693 isn't unusual. I just ran the same scan and got 463 on my well behaved system.

To be safe, go into Regedit and export the whole Registry into My Documents. That's File/Export --> Export Range: ALL -->File name: 071017Sav

Then we can import it back if anything subsequently goes wrong.

Then let AWC clean your Registry - all the discovered problems. If possible keep a copy of what it listed in case we need to diagnose later - but that's a real pain and 99.9% meaningless for the specific problem.

If you let AWC look at Spyware etc. what did it report?

g'day Suspishio,

with the back up i have win xp will creating the restore point be the same, the program asked me that one so i ceated my own then let it create its own restore point but then i got week kneed about all that list, will wait for your opinion on the restore point before i act.

i have only used the program for the registry check so far once i get through this i will check all other areas.

tia

len

Go ahead and let it fix the Registry. You've got the restore point. In fact I went round to my other son's place a couple of hours ago - did the same thing for 1075 registry errors. Hit repair and voila - a whole raft of problems went away (but nothing of the type you reported was one of his problems).

So go ahead.