outlook 97 will not run

Yet another newbie question - I have a Pentium IV 2.8 Clone running XP HomeSP1 and Office 97 SR1 and SR2.

My former ISP didn't like Outlook and I tried to run it for the first time after changing ISPs some months ago.

I get a start display that says Outlook is building the Outlook Bar then the program switches to XP's error encountered screen with the error signature

AppName: outlook.exe AppVer: 8.4.0.5305 ModName: user32.dll
ModVer: 5.1.2600.1255 Offset: 0001d231

I checked the microsoft site and tried to follow their instructions about adding additional info to the registry key, but the additional information was already there.

Can anyone help?

Gazza_23

Newbie Poster

3 posts since Aug 2004

Reputation Points: 10

Solved Threads: 0

7 Years Ago

Additional info on problem - Dr Watson says there was an access violation and that symbol file could not be found

*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -

Gazza_23

Newbie Poster

3 posts since Aug 2004

Reputation Points: 10

Solved Threads: 0

This article has been dead for over three months

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