Hi,
Hehe, thank you.

Hope you get it fixed.
If you do end up buying a CD, then please use the link which I gave in the first post to guide you through the repair/restore.

I swear, they only have stupid people working in tech support. Or at least all of the ones that I talked to were....

How about just buying the CD from Microsoft?
That way, you pay for the CD, and do the fix yourself.

The other option is to give it to a computer repair shop or asking a friend to repair it for you.

will it boot into safe mode? If so, choose safe mode with networking, go to Trend Micro and use their free house call to remove spyware, etc.
What were the specs of this computer, since it did not have XP?

Hi, I tried getting him in safe mode and enter sfc /scannow.

This was his reply :
Seems like the cursor just blinks and does not open up Safe Mode.

Oh well, options here are limited! Don't laugh, but he could try to re-seat the memory and cpu. We have or had about 70 of these machines at work and at times it was nothing more than that, since we do not know if he is getting post codes, difficult to say if it is ever reaching the OS stage.
Another option is to get hold of Hirens Boot CD, but it sounds as if it would be more then he could handle here.
Would be good to know if he is getting any post codes.