Windows Visa Home Basic Major Problem

[funwadi]

Hello everyone,

I bought Fujitsu Siemens Laptop with Windows Vista Home Basic installed in it. I have installed every necessary things such as Anti Virus, windows update is done, etc.

Either I am doing my work or just on desktop, the laptop gets hang and I am unable to do anything other then switching laptop off by pressing the switch off button for a while. Mouse gets stuck, keyboard doesn't work at all. There is no virus or trojan in my laptop as I have formatted my laptop and tried twice but still the same issue!

Can anyone please help me out of this problem?

Looking forward to the pleasure of hearing good news from you soon.

Thanks and best regards,
AbdulBasit Makrani

[Serunson]

Do you get any blue screens at all? Or does the laptop just freeze up giving you no option but to turn it off?

[funwadi]

Thanks for replying Sir :)

No, no blue or any other color screen. It just freezes and keyboard, mouse nothing works that time. When this happened, I have left it in the same situation for 1 hour also to see if this problem goes away itself but nothing changes when it get freeze.
Then I need to press turn off button to shut off my laptop directly!

[Serunson]

ctrl+alt+del doesn't work to unfreeze the laptop?
Has this only happened this once, or is it happening regularly?

[jbennet]

Sounds like a driver issue

what are its specs?

[funwadi]

It happens regularly. Sometimes after 30 minutes, sometimes after 1 or 2 hour. It happens anytime!

Specification of my laptop is
Processor - Intel(R) Core(TM) Duo CPU T2450 @2.00GHz 2.00 GHz
Memory (RAM) - 766 MB
System type - 32-bit Operating System

Is there anything specific hardware details you want to know ?

[Serunson]

Memory is a bit on the low side for a Vista spec Laptop.

[funwadi]

It shows 766 MB but actually it's 1 GB ram. Also when I bought it, Windows Visa Home Basic was installed already but I removed it because of the same problem I mentioned above and installed Windows XP after 2 days of purchase date and today I just formatted XP as it was giving me some other problems and thought to re-install Vista again as it might not give me the same problem again but...... It's the same situation for me :(

It's working very fast. Also it get freeze when I am doing nothing and on desktop. It get stuck anytime it wants. There is no time, nothing set.

I hope you guys can help me out as I have updated norton antivirus, windows update, office update and many other necessary software installed and this problem is still there.

Vista is installed today past 6 hours and it have freeze only once from that time. I will keep the laptop on for more 12 hours to see what happens and will share the results with you guys.

In the meantime, if you have any question/feedback, please let me know and I will follow up :)

Thank you,
AbdulBasit Makrani

[Serunson]

Have you done a Microsoft update since you reformatted it back from XP to Vista?
Try Microsoft Update rather than Windows update, you might get some more options available. Just to make sure you don't have anything in your system virus/spyware wise, i would download and install the free version of AVG anti-virus from here and also install and run their anti-spyware tool from here
These can be uninstalled once the scans have been completed. Please update the products first before you run the scans.

[caperjack]

get another 1 gig of ram for it Vista really need 2 gig ,laptop has shared memory with video, so thats why it shows 766,Vista has some unfixed problems with permission.exe service ,named something like that . using 100% of cpu

[funwadi]

Have you done a Microsoft update since you reformatted it back from XP to Vista? Try Microsoft Update rather than Windows update, you might get some more options available. Just to make sure you don't have anything in your system virus/spyware wise, i would download and install the free version of AVG anti-virus from here and also install and run their anti-spyware tool from here These can be uninstalled once the scans have been completed. Please update the products first before you run the scans.

I did as you said. I mean Microsoft update. I have updated with Office update, windows update, Norton Antivirus 2007 installed and full laptop scanned with nothing harmful found. Also I have installed Ad aware, Spybot, Windows Defender. All scanned my laptop and no threat found.

[funwadi]

get another 1 gig of ram for it Vista really need 2 gig ,laptop has shared memory with video, so thats why it shows 766,Vista has some unfixed problems with permission.exe service ,named something like that . using 100% of cpu

That's good idea but can you please tell me how can I integrate that extra 1 gig of ram in mu laptop.

[funwadi]

I kept my PC open for 12 hours as I said and nothing happened!
I shut down for 1 hour and opened few minutes back and while I was browsing, it got stuck!
I took off the wire which is power plug, so on laptop it wasn't showing that it's running on battery now.
Whatever I do, nothing happens until I keep pressing the switch off button :(

Please help me...

Thank you,
AbdulBasit Makrani

[Serunson]

If you press ctrl+alt+del when it is not frozen, what are the processes running on your system?
Go to the 'Processes' tab and make the task manager box quite big then do a print-screen of what it shows. Also to make it easier for us, could you press the column marked 'CPU' and arrange it so the most memory draining applications are shown at the top ~ the largest percentage. Please have nothing else running on your system apart from the task manager.

[funwadi]

If you need that I can provide you but what I did now is removed Windows Vista Home Basic now and installed Windows Vista Ultimate SP1 32 Bit Edition and till now it's working smoothly and no freezing.

But I faced 1 problem which is when I open Windows Media Player, click File, Open, Computer and then my laptop gets crashes and shows blue screen with something written to prevent your computer something message... and 3-4 seconds that blue screen is there and laptop gets restarted!

I did this twice to see if that was by mistake or something but it happened again at the same time when I repeated the same thing.

Can you please help me in this regard? I hope this is much easier that the freezing matter.

Thanks a lot everyone who took my issue seriously and tried to help me and took out your precious time for me :)

Warm Regards,
AbdulBasit Makrani

[Serunson]

If you can take a note of the BSOD (blue screen of death) message, take a picture would be the easiest option in your case. Home Basic is not the best version of Vista in my opinion, so well done for moving upwards! Also as caperjack said earlier, i would recommend getting some more RAM for you laptop; check out this link to find out what your Laptop supports:
http://www.crucial.com/systemscanner/loader.aspx?Agree=Yes
Download the scanner and run it from your desktop and the crucial website will tell you what RAM your laptop supports, and if you like you can buy them from crucials website or take their information and use it elsewhere.

[funwadi]

Thanks brother :)

I am unable to get screenshot as it happens too fast and only screentshot can be taken from mobile.

Also I don't want to repeat this action again to make my laptop in more trouble :D

I scanned my laptop and the result says:-

We're sorry.
Crucial currently does not have any compatible upgrades available for your particular system.

* Maximum Memory Capacity: 4194304 MB
* Currently Installed Memory: 1024 MB
* Available Memory Slots: N.A.
* Number of Banks: 2
* Dual Channel Support: N.A.
* CPU Manufacturer: GenuineIntel
* CPU Family: Intel(R) Core(TM) Duo CPU T2450 @ 2.00GHz Model 14, Stepping 12
* CPU Speed: 800 MHz

What does the above scanned result means?
How can I upgrade to 2 GB ram? Will I need to open laptop for that or any external ram is available in market?

[jbennet]

CPU Speed: 800 MHz

maybe its running so slow because your power management software is underclocking it

[funwadi]

So what you want me to do ?
Any suggestions?

[Serunson]

I meant take a picture with a camera :P A BSOD is just a way of your computer telling you something is wrong and then it shuts down your system. If you could get the code that would look like "0x000..." if you can get that line code, your problem can be diagnosed.