943,903 Members | Top Members by Rank

Hardware and Software > Microsoft Windows > Windows Vista and Windows 7 > No Logs
Ad:
Permalink
Oct 17th, 2008
0

No Logs

Expand Post »
First I apologize if I'm in the wrong area. I'm new.

I am running Vista Home Premium on a Dell XPS410.

I have BitDefender Internet Security 2009. After running the program without problem or incident for some time, suddenly the scan results were telling me that some files were not scanned because they are password protected. I hadn't made any changes to my system so I found this puzzling.

I wrote to BitDefender tech support and they asked me for logs. That is when I found out I don't have any logs. My scans are all listed in history, but when I click on one and then select Show Log, instead of my browser opening with the log information for a particular scan, my Windows Explorer window opens and shows nothing.

I am very disappointed in that I am not getting very good response from BitDefender, and I am concerned that the program is apparently not generating logs of my scans. I went to C/Program Files/BitDefender/Logs and that folder is empty.

Can anyone offer me any advise or direction here? I would surely appreciate it.

Thank you.
Similar Threads
Reputation Points: 10
Solved Threads: 0
Newbie Poster
Nikilet is offline Offline
12 posts
since Sep 2008
Permalink
Oct 18th, 2008
0

Re: No Logs

The Logs could be hidden files.

Open the folder where the logs should be.
Press the "Alt" key to show the menu bar.
Select "Tools" and "Folder Options".
Under the "View" Tab Select "Show Hidden Files and Folders"
Press OK


If the logs are there but hidden they should be visible now.
Reputation Points: 16
Solved Threads: 19
Junior Poster
ptaylor965 is offline Offline
169 posts
since Oct 2006
Permalink
Oct 18th, 2008
0

Re: No Logs

I was so hoping you might have given me the solution, but it didn't work. When I went to View/Folder Options, I discovered I already had it checked to "Show hidden files and folders."

It just does not make sense that there are no logs available. Any other ideas?

Thanks for your time.
Reputation Points: 10
Solved Threads: 0
Newbie Poster
Nikilet is offline Offline
12 posts
since Sep 2008

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
Message:
Previous Thread in Windows Vista and Windows 7 Forum Timeline: Vista freezing every few seconds/minutes
Next Thread in Windows Vista and Windows 7 Forum Timeline: Problems with pictures





About Us | Contact Us | Advertise | Acceptable Use Policy
Forum Index | Build Custom RSS Feed


Follow us on Twitter


© 2011 DaniWeb® LLC