1. - Start > Run > type
cmd and type
msconofig and hit enter
2. - Then under startup disable the following
- AVP "c:\program files\kaspersky lab\kaspersky internet security 7.0\avp.exe"
- Public ehTray.exe c:\windows\ehome\ehtray.exe
- HP Software Update c:\program files\hp\hp software update\hpwuschd2.exe
- hpqSRMon c:\program files\hp\digital imaging\bin\hpqsrmon.exe
- InCD d:\nero\nero8\incd\incd.exe
- ISUSPM "c:\program files\common files\installshield\updateservice\isuspm.exe" -scheduler
- iTunesHelper "d:\itunes\ituneshelper.exe"
- NBKeyScan "d:\nero\nero8\nero backitup\nbkeyscan.exe"
- NeroFilterCheck c:\program files\common files\nero\lib\nerocheck.exe
- NvCplDaemon rundll32.exe c:\windows\system32\nvcpl.dll,nvstartup
- NvMediaCenter rundll32.exe c:\windows\system32\nvmctray.dll,nvtaskbarinit
- QuickTime Task "d:\quicktime\qttask.exe" -atboottime
- RoxWatchTray "c:\program files\common files\roxio shared\9.0\sharedcom\roxwatchtray9.exe"
- SansaDispatch c:\users\fred\appdata\roaming\sandisk\sansa updater\sansadispatch.exe
- TkBellExe "c:\program files\common files\real\update_ob\realsched.exe" -osboot
- TomTomHOME.exe "d:\tomtom home 2\homerunner.exe"
- WindowsWelcomeCenter rundll32.exe oobefldr.dll,showwelcomecenter NT AUTHORITY\NETWORK SERVICE
- WMPNSCFG c:\program files\windows media player\wmpnscfg.exe
3. - Do the following:
Download Malwarebytes' Anti-Malware (
http://www.majorgeeks.com/Malwarebyt...re_d5756.htmll) to your desktop.
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Make sure that you restart the computer.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
4. - After running Malwarebytes run
hijackthis and post a log
once that is done... we can continue
Enjoy