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blank screen on startup, activation code error

I have a Gateway desktop computer. The computer went into sleep/standby mode and when I went to turn the screen back on, it prompted for my password as if it had rebooted. After entering my password, a screen popped up saying the Vista activation code I entered was wrong, but I didn't enter anything. Dummy me clicked Cancel on the error message, and then the screen went black with just the arrow showing. I rebooted, and the computer seemed to be starting up, then just went to the black screen with the arrow. It seems to start up in safe mode.

How can I get that error message to show up again, or what can I do to fix this problem? I bought the computer over a month ago with Vista already installed. Help please...

maly
Newbie Poster
5 posts since Aug 2008
Reputation Points: 10
Solved Threads: 0
 

Hi :-)

You could for starters try and boot the PC into safe mode and see if the problem persists if not it could be a graphics driver problem, however please tell me if there is a sticker at the back or on the top of the PC with a serial number as that would indicate an OEM install, also has your Vista been updated recently? Is Vista SP1 installed? Did the PC come bundled with any media?

Regards
Phoenix®

Phoenix®
Newbie Poster
9 posts since Mar 2009
Reputation Points: 10
Solved Threads: 0
 

This article has been dead for over three months

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