CD/DVD Reading and Writing Publisher details
here is what i found doing a microsoft diagnostics test i hope you can help
Issues found
Media in CD/DVD drive is not readable (TSSTcorp CDDVDW TS-H653N ATA Device)Media in CD/DVD drive is not readable (TSSTcorp CDDVDW TS-H653N ATA Device)
The drive is empty or the media format is not supported Not fixed
Insert readable media Succeeded

Issues checked
Class filter drivers are corruptClass filter drivers are corrupt
One or more class-specific filter drivers are missing/corrupt Checked
Device filter drivers are corrupt (TSSTcorp CDDVDW TS-H653N ATA Device)Device filter drivers are corrupt (TSSTcorp CDDVDW TS-H653N ATA Device)
One or more device-specific filter drivers are missing/corrupt Checked
Device is not working properly (TSSTcorp CDDVDW TS-H653N ATA Device)Device is not working properly (TSSTcorp CDDVDW TS-H653N ATA Device)
This device is experiencing a problem that is preventing it from working properly Checked
Drive is disabled (TSSTcorp CDDVDW TS-H653N ATA Device)Drive is disabled (TSSTcorp CDDVDW TS-H653N ATA Device)
The CD/DVD drive have been disabled in Device Manager Checked
Drive is not assigned a drive letterDrive is not assigned a drive letter
The CD/DVD drive is not accessible via an assigned drive letter Checked

Issues found Detection details

6 Media in CD/DVD drive is not readable (TSSTcorp CDDVDW TS-H653N ATA Device) Not fixed

The drive is empty or the media format is not supported
Insert readable media Succeeded

Insert a readable CD or DVD into the selected CD/DVD drive


Issues checked Detection details

6 Class filter drivers are corrupt Checked

One or more class-specific filter drivers are missing/corrupt
Repair class filter drivers Not Run

Remove missing/corrupt class filter driver references

6 Device filter drivers are corrupt (TSSTcorp CDDVDW TS-H653N ATA Device) Checked

One or more device-specific filter drivers are missing/corrupt
Uninstall device Not Run

Uninstall the problem device

6 Device is not working properly (TSSTcorp CDDVDW TS-H653N ATA Device) Checked

This device is experiencing a problem that is preventing it from working properly
Rescan devices Not Run

Check for changes in available devices
Uninstall device Not Run

Assign drive letters to all drives that do not have drive letter

6 Drive is disabled (TSSTcorp CDDVDW TS-H653N ATA Device) Checked

The CD/DVD drive have been disabled in Device Manager
Enable the device Not Run

The device must be enabled before it can be used

6 Drive is not assigned a drive letter Checked

The CD/DVD drive is not accessible via an assigned drive letter
Assign drive letter Not Run

Assign drive letters to all drives that do not have drive letter


Detection details

Collection information
Computer Name: SUZY-PC
Windows Version: 6.0
Architecture: x86
Time: 5/27/2009 8:45:22 PM

Publisher details

CD/DVD Reading and Writing
This diagnostic identifies and resolves common problems that may prevent you from reading and writing CDs/DVDs
Package Version: 1.0
Publisher: Microsoft Corporation

Hello,

It looks as if some drivers are missing or corrupt for the drive.

Can you go into device manager and see if the drive is listed and if there are any exclamation marks next to it.

I suggest giving this a read.

- Let us know what you see.

hi
i went into the device manager and the drive is listed there
no exclamation points either...
i went into the regedit last pm and tried to delete the upper and lower filters and there were no filters at all
the drives were listed there also..had a hard time finding the drives but i did after 3 hours lol...