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Jul 3rd, 2009
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Computer is crashing along with explorer.exe and run32dll.exe

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Hello,

This is my first post, and I'm not too sure what my next step should be...

The problem started yesterday, and I suspect it's related to a virus that was supposedly removed by AVG.

Here's what's going on:
- Windows Explorer crashes every 3 seconds; it restarts, then the message box pops up again
- Right after that message comes up (on startup), my laptop claims run32dll.exe has stopped working
- Other programs seem to be going wonky: I've seen Windows Defender message, Synaptics [I think it's the mouse pad on my laptop],
Windows Task Scheduler, etc.
- I've run AVG scan, 6 threats were found, along with tracking cookies... removed all of it.
- I tried opening HiJack This, but it won't open either.
- No Uninstall option in Remove A Program.

I have no idea what to do next. Everyone always asks for a HiJack This log, but how do I run it if it won't open?

Other things that may help:
- I'm a noob with computers
- I'm running Vista Home Premium
- I'm using an HP Pavillion laptop
- 3 GB Ram
- 220 GB HDD
- I'll give other details if needed and I'll respond quickly

Please help, and many thanks in advance.

Justin
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JGagne5 is offline Offline
13 posts
since Jul 2008
Jul 3rd, 2009
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Re: Computer is crashing along with explorer.exe and run32dll.exe

If you have system restore in place, try going back to a date where the computer was working properly and that you suspect that the virus wasn't in your computer yet.

you can access sytems restore by going to Start menu --- All Programs--- Accessories-- System Tools ---- System Restore

Hope this helps
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mario20055 is offline Offline
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since Jul 2009
Jul 3rd, 2009
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Re: Computer is crashing along with explorer.exe and run32dll.exe

Tried System Restore; didn't work - said there was a hardware failure or something of the sort...
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JGagne5 is offline Offline
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since Jul 2008
Jul 6th, 2009
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Re: Computer is crashing along with explorer.exe and run32dll.exe

Update: I've solved the explorer.exe and run32dll.exe problem... A virus probably accessed the registry and added "Taskman"
with the value run32dll.exe in winlogon. I removed it, and now explorer works fine.

However, the problem is NOT resolved. Here's what I'm still experiencing:
- Can't uninstall programs in Control Panel (The Uninstall / Change button is simply not there) - HOWEVER, a few recently
added files can apparently be uninstalled; does this have something to do with the virus changing registry or files?
- Certain programs don't run: Malware bytes, Hijack This, etc.
- Programs requiring Internet don't install correctly - notably Spyware Doctor [Smart Update can't update] and Spybot S & D
(I can, however, access the Internet...)
- Computer is running a little slower than before the virus (I managed to speed it up a little since my last post - don't know how)
- AVG Free 8 detected no threats when I ran a system scan last night
- BitDefender trial can't scan past a file named SOFTWARE.sys, so it doesn't reach the fixing part
- Kaspersky won't install because of AVG, and I can't uninstall AVG - the uninstaller says the program isn't installed, yet it obviously is.
- Whenever I use Google and click a link, it brings me to the wrong site - mostly ads, or similar products, most likely more viruses
- I'm still clueless as to what to do next.

Also, I removed 4 threats with smaller fractions of BitDefender scanning:
- Application.Generic.30184
- Application.Pwcrack.Cain.GL
- Worm.Generic.47369
- Worm.Generic.47845

The last 2 couldn't be removed because they were in an archive - I deleted the whole folder containing the archive.
In regards to these threats, they didn't seem to cause much damage because I only started getting symptoms July 2nd.

Finally, if it helps, I know exactly what caused the virus. It was a torrent download, Network Magic Patch. The patch totally
screwed up my laptop. I'm ashamed I had to download a patch in the first place, or that I even had uTorrent on my computer,
but I have removed uTorrent and Network Magic altogether. No more torrents for me; I've learned my lesson the hard way.

Thank you all for viewing this, and for trying to help.
Justin, a teen who won't be using torrents for the rest of his life
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This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
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