Rik from RCE
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2,335 posts since May 2009
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I bought an Asus laptop a year ago (and I am writing this on it). I did some research before I bought it and when I looked at the record of reliability and Customer Service for all the major brands and then I looked at bang for the buck, Asus (and this machine in particular) looked pretty good. Most machines work for at least one year so I can't say too much yet other than so far so good. I haven't had a need to go to Asus support but from what I read prior to buying it, their customer support tries to be helpful even if they didn't always get it right. This was the better option compared to others who didn't always get it right and weren't very helpful.
As with most things, some people get religious about certain brands so you may get recommendations from people based on their experience with a particular brand. An example is Toshiba which apparently makes a good product and many people are very happy with them. I considered getting one before I went for Asus. When I looked online for info on people's experience with Toshiba Customer Service, there were some horror stories about poor service from Toshiba that made me change my mind.
chrishea
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1,427 posts since Sep 2008
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