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Sep 13th, 2004
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AOL Router issue with Cable Modem

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I have two Dell 4600C computers identical in set up with Windows XP Home edition. I currently use Bright House Cale for my internet connection and service through AOL Broadband.

I use an Actiontec R3020QU router connected to computer #1 and a wireless adaptor connected to computer #2.

I was having some internet explorer issues and was able to fix them.

I live in Florida and after the two hurricanes I came home and found that I cannot sign on to the internet. If I disconnect the router I can sign on after ping to aoledge. But if I connect the router I cannot sign on and get the following message when I try

DNS SERVER UNREACHABLE OR UNAVAILABLE (24-03-23-014).

I have rebooted the system many times and then I reinstalled the software for the router and wireless adaptor. Still nothing. P

Please help...... :rolleyes:
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Sep 13th, 2004
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Re: AOL Router issue with Cable Modem

I checked my wireless adaptor settings on system #2 and got the following:

Physical address: 00-20-EO-58-16-E6
IP address: 169.254.79-70
Subnet: 255.255.0.0
Default Gateway:
DNS Server:
WINS Server:

If this helps please let me know....
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Sep 13th, 2004
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Re: AOL Router issue with Cable Modem

The IPconfig /all resulted in the following:

Host Name: D56B8W41
Primary DNS Suffix:
Node Type: Hybrid
IP Routing Enabled: NO
WINS Proxy Enabled: NO

Ethernet Adaptor Local Area Connection
Media State: Media Disconnected
Description: Intel (R) Pro/100 VE Network Connection
Physical Address: 00-OC-F1-C9-6A-35

Ethernet Adaptor Wireless Network Connection
Connection Specific DNS Suffix:
Description: Actiontec USB 802.11b Wireless Adaptor
Physical Address: 00-20-E0-58-16-E6
DHCP Enabled: YES
Autoconfiguration Enabled: YES
Autoconfiguration IP Address: 169.254-79-70
Subnet MAsk: 255.255.0.0
Default Gateway:
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Sep 14th, 2004
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Re: AOL Router issue with Cable Modem

The 169.254. IP address indicates that your computer is not communicating properly with the router (that is, it is not obtaining its IP info from the router via DHCP).

Is it just the wireless computer that's having problems, or are you unable to connect to the network from either system?
DMR
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Sep 15th, 2004
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Re: AOL Router issue with Cable Modem

If I disconnect the router from the modem and go from the first computer to the modem then I can sign onto the internet through AOL. I sometimes must ping "aoledge" to get it to work but once that is done then there is no issue. If I then set up the router I cannot sign on with either computer and get the same message. This worked up until the hurricane and then it did not. I would like to refer you to another thread I have and that is in the security section. Could this have anything to do with it?

I have also emailed actiontec but no response as of yet.
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Sep 15th, 2004
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Re: AOL Router issue with Cable Modem

Take a good, thorough look at the router's configuration; it sounds like the router might have taken a hit in the storm. One of my client's routers does something similar during power outages in that it "forgets" its settings and resets itsaelf to its default values, which are not the values he needs to get online.

I'll check the thread in Security right now and get back to you on that.
DMR
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Sep 15th, 2004
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Re: AOL Router issue with Cable Modem

OK, I checked the thread in Seurity, and it's one I've been working with you on already. Sorry, but at the moment I have to start thinking about dinner, so let me review and digest all of this and get back to you tomorrow morning.
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Sep 19th, 2004
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Re: AOL Router issue with Cable Modem

Is there anyone who might know what is wrong with my router or network connection? I have emailed actiontec twice and have gotten so response so far. If I must replace this router and wireless adaptor what are the choices that I have?
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Sep 19th, 2004
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Re: AOL Router issue with Cable Modem

Have you been able to check the router's configuration settings yet? I'm not familiar with your particular model, but there should be a way for you to verify that it is obtaining IP info from your ISP on the WAN port and serving IP addresses to the LAN via DHCP.

Also, if the wi-fi adaptor came with any configuration/diagnostic utilities, see what those have to say.

Obviously, without being able to sit in front of your computer, it's rather difficult to say if the router is actually dead or not at this point.
DMR
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Sep 19th, 2004
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Re: AOL Router issue with Cable Modem

I tried to use 198.162.0.1 when the router is attached but cannot connect. I am not sure what else to do to get to the main menu of the router. Actiontec is not answering my email as of yet.

Any ideas?
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