Is the network card in your computer configured to obtain an IP address via DHCP? If not, set it to do that so that it can pick up an IP from the router. The setup program will have trouble finding it otherwise.
Alternately, you can assign yourself static IP info that puts your system in the same range as the router's default IP (192.168.1.1). For example:
computer IP: 192.168.1.2
subnet mask: 255.255.255.0
gateway IP: 192.168.1.1
By the way: you don't need to use the installation software to configure the router. If you configure static network settings as I posted above, you should just be able to point your browser to http://192.168.1.1 to access the router's built-in web-based configuration pages. In the login window, leave the username blank, and enter the default password "admin".
DMR
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What's the exact model of Linksys router? Most of their gear uses 192.168.1.1 as the default IP, but some models use other IPs.
DMR
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i'm 200kms from civilization at a fly-in fishing resort so if i have to return it i'll have to wait for the next flight out of here and mail it.
Lol. In all of my years of doing tech support, thathas to be the best (or worst) excuse I've heard yet. :cheesy:
Seriously though- it's quite possible that the router is defective, but don't abandon that sort of fishing trip just to return it. I need to log off for the night now, but I'll follow up with this tomorrrow
DMR
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OK- you've confirmed that 192.168.1.1 is the correct IP for the router, so:
1. With the computer connected to the router:
- Under your Start button, go to Programs->Accessories and click on Command Prompt.
- In the resulting DOS box/window, type "winipcfg" (omit the quotes) and then hit Enter.
- Post the information that the command gives you.
2. Did you try configuring you computer with the static IP info I posted above? If not, please do that. Once done, see if you can at least ping the router's IP address:
- Open a Command Prompt window again, type the following command, and then hit Enter:
ping 192.168.1.1
If the ping works, you should get a response similar to the following:
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
Reply from 192.168.1.1: bytes=32 time=1ms TTL=254
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
If it fails, give us the error message.
DMR
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The modem is upstream of the router, so when you're trying to ping the router from your computer, the modem isn't even part of that signal path. You'll need to get a conneciton between the computer and the router before worrying about the router-to-modem side of things.
What you said about the modem does bring something to light though: if the modem is using a LAN adddress of 192.168.0.1, it must have some router functionality built into it as well. The 192.168. IP range is reserved for internal use only; addresses in that range cannot be used out on the Internet. However, the fact that the modem is using that IP address shouldn't present a problem for the Linksys router, because bridging two separate networks/subnets (192.168.1. and 192.168.0. in your case) is exactly what routers are supposed to do.
I'm sure this is a stupid question, but: you are connecting the computer to the router with an Ethernet cable at this point, right? If not, you'll need to; it's doubtful that you'll be able to do the router setup if you try with a wireless connection. And that brings up another question: have you tried using a different Ethernet cable? The cable you have could be flaky or outright bad.
DMR
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DMR
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As of right now my laptop does not detect a network though everything seems fine. I'm a newb when it comes to networking (obviously) perhaps you could give me a list of troubleshooting tips to look over?
That list could be rather long, as there are a number of issues involved.
I've just finished work for the day and need to follow up on a few other things here before I start dinner, so I can't post specific suggestions right now. I will try to do that tomorrow.Perhaps this has something to do with the fact that i'm using a satellite based isp? I've generally noticed that the satellite connection receives at high rate but transmits at low, but I think this is the norm with satellite based internet.You're right about the difference in up/down speeds with satellite; uplink speed can be as little as 1/10th of the downlink speed. Thatmight not be the problem with your Vonage connection though, but since I've only set up a few Vonage connections and none have been on satellite service, I don't really have any suggestions on that right now.
DMR
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