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Apr 15th, 2007
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Icon shows I am connected but I cannot access the Internet

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Hi,

Could someone please help me? I have searched through articles for hours and cannot find the answer on my own, so this will be my first post in asking for help. I have a 2wire router that is helping me connect through my Comcast cable line. My husband's laptop (Apple) connects fine. My PC laptop shows I have excellent connection, but I cannot connect to any web pages. Suggestions? Help? Anything...

Thanks, adi_999
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adi_999 is offline Offline
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since Apr 2007
Apr 16th, 2007
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Re: Icon shows I am connected but I cannot access the Internet

U may have to change/lower your browser settings, it could be that simple, however, this is usually a firewall related issue.
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mechbas is offline Offline
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since Jan 2007
Apr 17th, 2007
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Re: Icon shows I am connected but I cannot access the Internet

Yep....agree with mechbas here!
If your connection has been established, but you cant recieve any web pages through your browser, then something within your own operating system is denying this.
If you are running windows firewall or another third party firewall, try disabling it, and see if you can access web sites then. If successful, you have found your problem. Dont forget that some antivirus software have their own firewall installed also (ie AVG pro) so you will need to check this out, depending on which program you are running.
You could also try rebooting your modem to see if this helps! (switch at the back)
It is then extremely important (from a security point of view) that you also re-enable your firewall after all this, and configure your access permissions within the software to allow future browsing!
Let us know if this helps!

Good Luck
Last edited by digitalocksmith; Apr 17th, 2007 at 12:59 am.
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digitalocksmith is offline Offline
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since Aug 2006
Nov 2nd, 2009
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Re: Icon shows I am connected but I cannot access the Internet
Hey, I have the exact same problem. I moved and got comcast and it worked for a day or so but then stopped. My wifes laptop works fine, i called comcast and belkin and did trouble shooting with them and they said it is a firewall issue. I have turned my firewall off and i still cannot access , I am at a loss on what to do now.
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Suplicki202 is offline Offline
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since Nov 2009
Nov 4th, 2009
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Re: Icon shows I am connected but I cannot access the Internet
open this window <start> <run> then type this command

cmd

now when you type this in tell me what it says.... ipconfig
hit enter
write down all the numbewrs and tell me what they say and i can help
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zxor 2 is offline Offline
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since Oct 2009
Nov 17th, 2009
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Re: Icon shows I am connected but I cannot access the Internet
Maybe a stupid question, but are you using WEP or WPA(2) encryption? and did you use the correct key to connect to the router? Often connectionproblems can occur when you use the wrong network-key.
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jaymz1972 is offline Offline
20 posts
since May 2006
Nov 19th, 2009
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Re: Icon shows I am connected but I cannot access the Internet
i have treid all the above but still cant get me a solution.wat do i do next.
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staphy is offline Offline
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since Nov 2009
Nov 20th, 2009
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Re: Icon shows I am connected but I cannot access the Internet
Zxor has it right:
Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter. Paste the results here.
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hughv is offline Offline
1,132 posts
since Oct 2007
Nov 26th, 2009
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Re: Icon shows I am connected but I cannot access the Internet
the key to after geting into the command prompt will tell you all about your connection
look at the host name if its your computer name on there then you not connected.. if the subnet is 255.255.0.0 then your not connected
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zxor 2 is offline Offline
51 posts
since Oct 2009
Nov 28th, 2009
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255.255.0.0

I am having the same issue. I am on my laptop now through Sprint wireless, and am sitting next to my desktop that is connected through AT&T's internet service but I cannot get on all of a sudden. I am getting the 255.255.0.0 in ipconfig.
Help!
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ashley7103 is offline Offline
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since Nov 2009

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
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