Lotus notes error: #0c:04

[ArtChess]

Hello, I am trying to assist a user. when she double clicks on a certain email
it reads:

a box comes up with the title bar "LotusNotes"
a big yellow triangle with an aclamation mark
#0C:04
OK [button]

and the email never opens up.

her email works fine, she is able to open all emails and so forth, except for this one particular email which is a legitimate corporate email that is sent weekly.

Any help is appreciated....and thank u in adance.

[DMR]

I couldn't find anything about the 0C:04 error which relates to you particular situation. Does this occur with the same file every week it is sent, or is it just one of the weekly files that gives the error. If it's just one particular message I'd delete it, send it to her again, and see if the problem persisits.