Router not able to configure laptop network card

[stuserv]

I buy the electronics for a college bookstore. Kids look at me like I know everything. I don't but I'm learning. A girl came in today telling me her router says it can't configure the network card in her 3 yr. old laptop. The lights on it come on. The router's working fine for the other 3 comnputer hooked up to it. She says it's a Netgear also, like the 411 I just sold her. We're both guessing it's because it can't locate the driver and she doesn't have the old disc. That's why she bought a new one. Are we right?

[bentkey]

I'm sorry, I've never seen a router that said anything about network cards or configured network cards. If the router is working fine for the other 3 computers, then it's working fine. If you mean she bought a new network card so that she could have the windows drivers to load then she could have just downloaded them from Netgear's website. They're free. Nearly all hardware manufacturers make their device drivers available this way.