944,135 Members | Top Members by Rank

You are currently viewing page 1 of this multi-page discussion thread
Aug 26th, 2006
-1

Looking for all people with gateway power problems

Expand Post »
Hi, I have a Gateway Solo 1450 laptop and it seems to have a repeated problem with the power port breaking off inside the computer or loosening. Gateway will "fix" it for about $250 each time it breaks. This is the THIRD time it's broken and once again, Gateway's customer service people deny that this is an issue of poor design. However, I've noticed that LOTS of people with Gateway laptops have had this problem, so I believe it IS a problem with Gateway's power supply design. I am looking for all people who have had this problem because if we all come together, we can insist that Gateway fix it without us having to pay so much money each time. For me, it's not even about the money as it is the inconvenience of having to mail my laptop to them and then not having it to use. If you have had a similar problem with a gateway, please let me know. Thanks!
Reputation Points: 10
Solved Threads: 0
Newbie Poster
cairan22 is offline Offline
2 posts
since Aug 2006
Aug 27th, 2006
0

Re: Looking for all people with gateway power problems

Quote ...
I am looking for all people who have had this problem because if we all come together, we can insist that Gateway fix it without us having to pay so much money each time.
I know, it can be very frustrating and aggrevating to buy a computer that keeps breaking down, but just let me say something: online petitioning rarely works. I've never seen a successful online petition, so I doubt this is going to work.

Good luck with your computer (by the way, I have a MacBook -- try getting one of those)
Team Colleague
Reputation Points: 2240
Solved Threads: 338
Vampirical Lurker
John A is offline Offline
5,055 posts
since Apr 2006
Oct 17th, 2006
0

Re: Looking for all people with gateway power problems

<H1 style="MARGIN: auto 0in"><H1 style="MARGIN: auto 0in">Problems with Power Supply?

I am a paralegal with the law firm of David P. Meyer & Associates Co., LPA. Our firm has been researching a potential class action case against Gateway regarding an alleged defect resulting in power supply failure. If you are experiencing this problem, and are willing to assist with our investigation, please contact me at 1-866-827-6537 or www.dmlaws.com and fill out a form so that our firm can evaluate your situation.
</H1>
</H1>
sjc
Reputation Points: 10
Solved Threads: 0
Newbie Poster
sjc is offline Offline
1 posts
since Oct 2006
Nov 26th, 2006
0

Re: Looking for all people with gateway power problems

Click to Expand / Collapse  Quote originally posted by cairan22 ...
Hi, I have a Gateway Solo 1450 laptop and it seems to have a repeated problem with the power port breaking off inside the computer or loosening. Gateway will "fix" it for about $250 each time it breaks. This is the THIRD time it's broken and once again, Gateway's customer service people deny that this is an issue of poor design. However, I've noticed that LOTS of people with Gateway laptops have had this problem, so I believe it IS a problem with Gateway's power supply design. I am looking for all people who have had this problem because if we all come together, we can insist that Gateway fix it without us having to pay so much money each time. For me, it's not even about the money as it is the inconvenience of having to mail my laptop to them and then not having it to use. If you have had a similar problem with a gateway, please let me know. Thanks!
My son's Gateway laptop has just failed and won't start. The green battery light will come on, but not the power light. Do you know what breaks internally? Have you ever opened the laptop and seen it? Thanks.
Reputation Points: 10
Solved Threads: 0
Newbie Poster
jonwells is offline Offline
2 posts
since Nov 2006
Jan 13th, 2007
0

Re: Looking for all people with gateway power problems

Hello I also think that is the problem with my Solo 1450. I have had it since 02 and now i was working on it and it kept turning off. I had checked logs and couldn't find anything. One day i was working on it, it turned off, i went to reboot it and i cannot get anything no led's nothing any help would be appercieated. I think it might be the powersupply in the back because i have 2 ac cords and i know they both work so any input would be great thanks

Brandon
Reputation Points: 10
Solved Threads: 0
Newbie Poster
brandon8802 is offline Offline
4 posts
since Jan 2007
Jan 14th, 2007
0

Re: Looking for all people with gateway power problems

Click to Expand / Collapse  Quote originally posted by jonwells ...
My son's Gateway laptop has just failed and won't start. The green battery light will come on, but not the power light. Do you know what breaks internally? Have you ever opened the laptop and seen it? Thanks.
As a follow-up, I completely disassembled the laptop and reassembled it without finding anything. In the end I sent it to Gateway for repair and paid $322.18. Their response indicated that it might have been a bad power-on button.
Reputation Points: 10
Solved Threads: 0
Newbie Poster
jonwells is offline Offline
2 posts
since Nov 2006
Jan 21st, 2007
0

Re: Looking for all people with gateway power problems

I had the same power problem with my 1450. I bought mine from my old job, we rented Gateways. I saw the same problem with a lot of 1450s. They wanted $800 to replace my motherboard. I filed a complaint online with my state attorney general and in about two to three weeks I got a call from Gateway. They sent me a refurbished M275 to replace my 1450. Forget petitions and put your elected officials to work. My M275 is a tablet pc with a 60 GB hard drive, onboard wireless, 512 mb of ram, and a Pentium processor. Much better than the 1450.
Reputation Points: 10
Solved Threads: 0
Newbie Poster
lllplus2 is offline Offline
7 posts
since Jan 2007
Jan 22nd, 2007
0

Re: Looking for all people with gateway power problems

Click to Expand / Collapse  Quote originally posted by lllplus2 ...
I had the same power problem with my 1450. I bought mine from my old job, we rented Gateways. I saw the same problem with a lot of 1450s. They wanted $800 to replace my motherboard. I filed a complaint online with my state attorney general and in about two to three weeks I got a call from Gateway. They sent me a refurbished M275 to replace my 1450. Forget petitions and put your elected officials to work. My M275 is a tablet pc with a 60 GB hard drive, onboard wireless, 512 mb of ram, and a Pentium processor. Much better than the 1450.
Congrats to you but, i have a few questions. How old was your laptop i have had this one since 02 and now i am having this power issue problem. Also did you see the problem in the board failures or in the power supply failue?
Reputation Points: 10
Solved Threads: 0
Newbie Poster
brandon8802 is offline Offline
4 posts
since Jan 2007
Jan 22nd, 2007
0

Re: Looking for all people with gateway power problems

Congrats to you but, i have a few questions. How old was your laptop i have had this one since 02 and now i am having this power issue problem. Also did you see the problem in the board failures or in the power supply failue?

I bought my solo 1450 used in the fall of 2005. It still had 1 year of the original 3 year warranty left. It had already been serviced twice for the power supply breaking, but I thought it was just people being careless. It was the pin on board where the wall power supply plugs in that kept breaking in all of the 1450s that we carried. It went back two more times in 8 months after I bought it, the last time they said the motherboard had to be replaced and it would cost $800. My 30gb hard drive was also replaced with a non working 20. They claimed I had void my warranty by trying to fix my own motherboard with hot glue. Total bull along with them stealing my hard drive. With about 2 months left on my warranty I contact my state attorney general about the issue and the rest was history. Gateway called me and they were falling over themselves to take care of me. I live in Ohio and it was the second time in 5 years that they went to bat for me and hit the ball outta the park. Even if your warranty has expired your state can still help, especially if the stae has already helped other folks with the same problem.
Reputation Points: 10
Solved Threads: 0
Newbie Poster
lllplus2 is offline Offline
7 posts
since Jan 2007
Jan 22nd, 2007
0

Re: Looking for all people with gateway power problems

Click to Expand / Collapse  Quote originally posted by lllplus2 ...
I bought my solo 1450 used in the fall of 2005. It still had 1 year of the original 3 year warranty left. It had already been serviced twice for the power supply breaking, but I thought it was just people being careless. It was the pin on board where the wall power supply plugs in that kept breaking in all of the 1450s that we carried. It went back two more times in 8 months after I bought it, the last time they said the motherboard had to be replaced and it would cost $800. My 30gb hard drive was also replaced with a non working 20. They claimed I had void my warranty by trying to fix my own motherboard with hot glue. Total bull along with them stealing my hard drive. With about 2 months left on my warranty I contact my state attorney general about the issue and the rest was history. Gateway called me and they were falling over themselves to take care of me. I live in Ohio and it was the second time in 5 years that they went to bat for me and hit the ball outta the park. Even if your warranty has expired your state can still help, especially if the stae has already helped other folks with the same problem.
Wow so by that pin you mean the pin that you plug into from your power pack to the wall because i have mine apart and can't find anything broken inside the computer. The pin for the powersupply is loose and if thats the case i have seen those black powersupplies for 3.99 that i couls solider on the motherboard. I just hope its not the board but thanks for your input
Reputation Points: 10
Solved Threads: 0
Newbie Poster
brandon8802 is offline Offline
4 posts
since Jan 2007

This thread is more than three months old

No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
Message:
Previous Thread in Cases, Fans and Power Supplies Forum Timeline: acer laptop power switch
Next Thread in Cases, Fans and Power Supplies Forum Timeline: Dell Inspiron 15R-Battery Life





About Us | Contact Us | Advertise | Acceptable Use Policy
Forum Index | Build Custom RSS Feed


Follow us on Twitter


© 2011 DaniWeb® LLC