First, boot the LapTop (LT) and go directly to setup. CHeck all your settings in power and video mangement. If you have never been in there, and are afraid to change things, then there is always an easy way to reset all setting to , find it and do so. This will get everything in a workable order. Then, boot windows and check all your video and power settings, if you're afraid to touch the settings, then set all settings to default. Reboot, and see if it works. I had a Compaq that came in like this and we eventually had to reflash the BIOS. Why this happened we don't know, but it did. Also, was there a thunderstorm in your area? Was this LT plugged in? Was there(OH NO) a lightning strike close to your house? Do this, then repost.