I am a computer engineer and Lenovo x61 owner. The security chip is capable of storing fingerprint data as your customer says but it is not used by the windows fingerprint software, it is used only for using a fingerprint to access the bios if the bios is security locked. In order to use fingerprints, a password MUST be set and can be used to gain access to the machine instead of the fingerprint at any time.
As for it not booting correctly, as well as checking for malware, you may need to use ram and hard drive diagnostics software on it as the symptoms you describe can be caused by all kinds of problems.
Rik from RCE
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