Thanks for the VCR story! This isn't the first thing I've had problems with (which is why all my emails thus far have been printed and the latest were CC’d to a couple other email addresses). I understand returning the $200 VCR to get a replacement and forking out $19 for the new video. But I lost a $17 PSU that I can replace (yeah right) and then fork out the $600 in parts burned up. A little different.
My PC has never been overclocked and its no where near a dream rig. So its not like I was maxing out the PSU all the time. It’s just an average PC. (I'm curious if the skating story was a personal experience as well? =P).
Out of the thousands you sell and 30/month you get back; how many more do you think are dead and just not sent back? It's like a rebate, the percentage of people who send stuff back are small. And my issue isn't that the PSU was defective, I understand electronics can do that, it's that it's frying people's computers and you're selling them still. Probably still buying as well. I'm seeing like when Ford Explorers where having their tire's blow out. It wasn't a tire made by Ford, but they took care of the problem. That's what I'm trying to get at.
2. I have all my emails and the one (VERY LATE) reply all saved. This isn't the place to post them, but feel free to email me for a copy of my assets.
3. Since I don't need to buy PSU's very often but needed one ASAP, I looked through pricewatch.com and found that this was about the going rate. I have 2 HDs on a raid card and 512 PC3200 RAM and a Athlon XP1800. Not exactly impressive. (The reason I used RAID was those rare occasions I needed to do a 5' graphic that was 400MB or so)
I have no lights, no extra fans, just a plain PC.
It's $17 shipped to me, and it cost me another $8 to ship it back
Also it was a 550watt PSU. What generic PC *NEEDS* 550watts? In fact point me out a couple on the web if you would.
4. I sent it back the day after I called Amamax for three hours and got your support staff's voicemail every time (he has a pretty-decent recorded voice, mine sounds way different when recorded), which was in January. I used UPS to send it back so I could look up the shipping details if needed. Also how do you know if I sent it back? Did you look through the packages for a Mr. Blindxp? Or did you do some homework and get my name and look for that?
Extreme? I'm just bettering my side. The numbers of people that have emailed me aren't impressive, but enough to show that I'm not alone. I really don't expect you to buy me a whole new computer. However, the customer service was not anywhere near par, heck not even on the same [golf] course. I went weeks w/o a reply, but I got what I wanted by you replying here. I can now show that there is someone behind the storefront and that I should be able to get a reply. So I guess I’m just disgruntled that I had such a devastating experience and no one cared. Which is just the real world so I better get used to it.
I had read the legal stuff by the way. Also, because you are not liable to help me out, doesn't mean that you can't. At your own will you could replace all my computer parts.
I shipped the PSU weeks ago so I couldn't put your name on it now, but as you might expect, I don't want another one of those PSUs. But $17 to take the bite out of the $600 I had to come up with would be nice.