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I just purchased a Seagate 750 gig external hard drive. My computer (running Windows XP home edition) will not boot past the screen where the devices are recognized as long as the Seagate is physically connected. I have to disconnect either the power cord or USB cord to the Seagate…

I had the same problem, with external harddrive freezing the machine during boot up.
I also tried all the above fixes.
1-usb legacy - turned it on turned it off turned it to auto and nothing worked.
2-made sure the boot sequence was correct and that didn't work
3-diabled cd roms and floppy from boot sequence and that didn't work
4-used different keyboard and mouse and that didn't work
I went into device manage and updated the drivers for USB controller and voila now it boots properly. These drivers should have been updated automatically but they werent, don't know why but for me that was the problem.

nick111
Newbie Poster
1 post since Jan 2011
Reputation Points: 10
Solved Threads: 0
Skill Endorsements: 0

Pip22 DOES have the CORRECT Solution! Go in the bios and "DISABLE" USB LEGACY SUPPORT. This does work every single time. Once you select "disable" then select f10 to save the new settings---but before you exit/restart, Plug in your external hardrive---then restart---problem solved!

M.B.
Newbie Poster
7 posts since Feb 2012
Reputation Points: 10
Solved Threads: 1
Skill Endorsements: 0

"Find (in BIOS) the "USB Legacy Support", make sure it is set to "Enabled"

That's rather curious advice because the official fix from Seagate & Western Digital, (and the advice from most people who've fixed this problem) is to set "Legacy USB Support" to DISABLED. You're saying exactly the opposite!

Thank You Pip22-your solution was the ONLY solution that really works!

M.B.
Newbie Poster
7 posts since Feb 2012
Reputation Points: 10
Solved Threads: 1
Skill Endorsements: 0

perhaps it could now be marked as solved!
M

mjdodd
Practically a Master Poster
621 posts since Sep 2007
Reputation Points: 36
Solved Threads: 53
Skill Endorsements: 0

This article has been dead for over three months: Start a new discussion instead

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