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Page 2 of Article: Sony Vaio Fn key problem
Dear Saravanan Babu & Gnair, I need a help regarding fn key. I have vaio-pcgfx390k and installed XP pro on that. I don't have HKServ.exe app installed (i didn't use sony's disks). Hence i am not able to use the Fn key facility. I searched sony support etc. but of…

Hi ,I've spent a lot of time with this problem ,but I fixed it already ..Visit my site and follow the instruction ..Please let me know if you will be successful,send me a message which model you fixed..Good luck everyone ....

http://www.djvagon.co.uk/sonyhotkeyutility.html

VAGON

Hi Vagon,

I had posted a few days ago about same problem and had fixed it using a BIOS upgrade. Well, that lasted for 1 day, and although it fixed the dim screen issue, the function keys went South again, despite everything I tried. I went to your URL and it is working again, every function key, so thanks! I hope it is not another short-lived solution for me. My model is pcgv505-bcp.

rogerover
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2 posts since Apr 2006
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Hi ,I've spent a lot of time with this problem ,but I fixed it already ..Visit my site and follow the instruction ..Please let me know if you will be successful,send me a message which model you fixed..Good luck everyone ....

http://www.djvagon.co.uk/sonyhotkeyutility.html

VAGON

Thanks so much! It worked in two Vaios, The PCG-K13 and the
PCG-FRV25!
:mrgreen:

fedekeen
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1 post since May 2006
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I have a SONY VGN-S170. Recently, its functions keys started to act like held down every 10 seconds when I was typing. Any idea how to fix it.

I installed a new keyboard from SONY, which fixed the FN key problem. For those who has dim backlight or could not boot SONY VGN-S model, please visit SONY web page http://esupport.sony.com/perl/news-item.pl?news_id=109&mdl=VGNS270. Sony might replace the motherboard free for you.

nanobeam
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Hi yous,

I own a sony VGN-FS315S laptop model. And I have the FN key problem. Also I do the dim blacklight problem. OS is xp pro. Where could I download drivers to fix these problems?

These problems started after I have installed os.

thnx

bamboo
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1 post since Jun 2006
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Hello guys! well, the same problem: my combinations and functions with the Fn key are not working, except for this combination: Fn + Scr Lk

The only thing that is different from your troubles is that mi model is VGN-FJ270. I've tried downloading that keyhot utility... sth like that, but it didn't work. Also i tried the Restore System, but nothing. And i downloades also the original driver from sony web page, but no solution. I have hkcmd.exe, but not the other one that is hkserv.exe or sth like that.

I do not know what to do, if anyone could help me please!!!

geral
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6 posts since Jul 2006
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I have A SONY VAIO NOTEBOOK MODEL VGN-FJ290P.

I ran a vaio update one day and since then, only the SCROLL LOCK of my FN FUNCTIONS work. I havent been able to figure it out so i hope somebody can help me. What can i do?

richieperez21
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1 post since Jul 2006
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i just tried many times to update my Share Library... sth like that go here: http://esupport.sony.com/perl/select-system.pl?DIRECTOR=DRIVER&ref=http%3A//www.sony.com/index.php and update the drivers related with Share LIbrary and if it's neccessary (they will tell u) update other software.

geral
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6 posts since Jul 2006
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I have a vaio and I'm having the same problem

zjbird
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Thanks Vartotojas for your help,

Unfortunately, I believe I have followed your instructions correctly and am still experiencing problems with my fn key... They only thing it seems to do is Scroll Lock. So, it works in some capacity--doesn't seem like it is a bad key.

Went to the Drivers page @ Sony and installed the shared library as you suggested. Restarted the computer: still no mute, vol, display functions with the function key.

any other ideas?

Oh, I also checked the task manager and i do have hkcmd.exe running--it is listed under "processes."

my key used to work and just recently quit. It is strange and is making me crazy!!!

Please help!!

Regards,
sorren

:)

Ooh, you're all very silly. You silly, silly people.

Just kidding. It just so happens that I have the knowledge you desire. So here we go, kids.

THE NOT-SO-OFFICIAL OVERLY LONG POST ON GETTING YOUR KEYBOARD TO WORK ON A SONY VAIO LAPTOP.

To begin with, on more recent sony laptops (such as the VGN FS line), the service is called 'hkcmd' or something to that effect. So if you are using a sony-made computer, and your hotkeys (like 'Fn' or the 'S1' and 'S2' keys) are working, and you go into the 'Processes' section of the Windows task manager, and you see 'hkserv' or 'hksrv' or 'hkcmd' or any of those in uppercase, it means your hot keys are functioning well and good and fine and everything will be okay, and you can sit back and enjoy a chocolate milkshake at your kitchen table while sifting through your mail or reading the newspaper and everything will be alright.

But there can be problems. Yes indeed. And if you are having problems, read on.

There are two kinds of problems which crop up on Sony Vaio Laptops, one where your computer's hotkeys simply aren't working. Another, which I discovered while visiting a friend's house, is that they have the tendency to make it so occasionally when you type some letters, they come out like numbers, or numbers come out the wrong way, and all that such. Both of these problems are covered in this post.

POSSIBLE PROBLEM #1- I'm using a Sony Computer, and for some reason, my hot keys aren't working, or I don't have the driver for them installed. How do I fix that? (A driver is the software necessary for your computer to be able to 'understand' or 'communicate' with the hardware attached to it.)

LONG, LONG, ANSWER.
If at any point in this answer, you feel that you can 'take it from here' than by all means do so. A lot of this guide is just walking through the process step-by-step and explaining stuff along the way.

You can get the driver for making your hotkeys work by going to
http://esupport.sony.com/perl/select-system.pl?PRODTYPE=24&NAVDISP=pc and entering in your model number, so you can access sony driver downloads, user guides, Frequently asked questions, technical specs, product alerts, and other stuff about your laptop.

Most of you people already seem to have cleverly decided to figure out your series and model number before asking for help, so you probably won't need to download the 'detect my model' thing, and you can skip the rest of this paragraph. If you don't know your model number, you can find it out by downloading their program, or, if you still have your 'vaio control center' on your computer (which is, don't worry, a helpful thing), you can just go to that. Now I'm not sure how older versions of this were designed, but in mine, you can just click the 'system information' category, and click the little gear icon with 'system information' next to it. And under 'Product information' and 'Model' will be your series and model. Select that on the esupport.sony.com website using their dropdown menus or such.

Anyway, to get the sony-specific drivers for your computer, or for your hotkeys in general, click the 'Drivers/Software' tab on their page. From there you can get the drivers which came with your computer, drivers which are updates for the ones you already had, or get all the drivers ever for that computer in one 'everything' list page.

Windows can typically use your laptop fine without your manufacturers drivers on it, but it greatly helps to have the actual drivers and hardware management programs which came with the computer, as that usually allows you much greater control and ease-of-use when it comes to using your computer, and much less bugs and errors. So if you erased your computer and reinstalled windows or something, or if you updated to XP from an earlier version (such as with the PCG-FX case listed in this thread) now would be a good opportunity to download all of the drivers. Sony will have a guide on doing that, and plaease do so.

Specifically, if your computer came with something earlier than windows xp, Sony will have a specific page on there for drivers for people who upgraded to windows xp. Sony will have a guide to help you along with this, I don't need to tell you about it, the instructions exist, follow them as if they were the bible, the Qu'ran, and the sacred scrolls of Boshmop the great all put together. In other words, if you updated to, or reinstalled windows, stop reading this post, go to Sony's page for downloading drivers for your computer, and read sony's instructions for 'Windows XP Clean Install' and listen to them.

If you've gotten to this point, it means that:
-You are still using your computer with the Operating System it came with. You did not update to windows, nor did you reformat your computer and reinstall windows via a Windows XP install disk. You're using the computer the way it came.
-Yet for some your hotkeys are NOT working.
If either of these are not true, reread the above half of this post, because you must have missed something.

Anyway, here's how to get the driver for your hotkeys: Now, remember, if you upgraded to windows xp, go to the 'OS migration' page, if not, go to the 'everything' page, and find the ORIGINAL driver that came with the computer for hotkeys, and then the UPDATED version if there is one. The drivers will normally not be specifically called 'Sony Hotkeys' but rather, they will be under a more general, wider-ranging driver, such as 'Sony Shared Library'. If there is a 'Notebook Control Device Driver', than get that instead, because we are assuming that you already have the sony shared library, because we are assuming you did not install windows from scratch or pointlessly delete a bunch of your files. If you are pretty sure that for one of these reasons you do not have the sony shared library, get that first and install that first, and then install any 'Notebook Control' drivers.

After you're done with all of this, restart your computer (if you haven't already) and try your hotkeys out.

Alright??? Are we good? Are we good? We're good? Good!

POSSIBLE PROBLEM #2- I'm using the normal keyboard that's part of my laptop, but whenever I try to type on the right side of my keyboard, (or sometimes) the letter that should come out on the screen (such as 'm') is not there, and instead there's something different! (Like 0 for 'm', or 2 for 'k', or 3 for 'j') I've tried installing new drivers and other stuff, and it's still not working! WHAT'S GOING ON???

ANSWER!
Here's yer problem, buddy. Your computer thinks you have the 'Fn' key (otherwise known as the function key) held down right now, even though you don't! You can tell that this is the problem if the letters/numbers which come out on the screen are the ones which are noted on the lower part of the keys you're pressing. And you'll notice that if you actually hold down the 'Fn' key, your computer's keyboard acts as it normally does.

So why does the computer think the 'Fn' key is being held down, even when it's not? Because you have 'Num Lock' on! When you have the 'Num Lock' key on, your computer perpetually thinks that the Fn key is held down.

Here's how to turn 'Num Lk' off if you want your keyboard acting normal again: hold 'Fn' and hit the 'Num Lk' button. (You have to hold Fn while doing this, because otherwise, the computer would think you were trying to press 'Scr Lk', or scroll lock. I don't know the layout of every keyboard of every computer sony has ever made, so it might be different for you.), after that, everything should work normal again. For some reason, Sony Vaio laptops, on the rare occasion turn their 'num lock' on by themselves. It's easy as it can be to turn it back off, it's just that it can be very confusing for someone who doesn't understand the problem.

Alright! We all good? Thanks. Awesome. I gotta fly.

*Vartotojas jumps into a small electric-blue-colored skycar. He flips the top over his head and onto the front, and presses the big green 'AGOGO!' button in the center of the dashboard, which then results in a large "ding dong!" sound. His ship lifts up for a second, hovers, and then vanishes into the endless intracacies of time and space. Left behind is but a vapor trail of light-gray fog, which soon dissapates.*

sorren
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3 posts since Aug 2006
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Geral:

Ah! Yes, me too. I've got the VGNFJ270/B. have the hkcmd.exe or whatever running. tried re-downloading the "sony shared library" driver. my scroll lock also works but nothing else.

sorren
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3 posts since Aug 2006
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i have a vgn-fe25gp and developed this problem yesterday after updating the VAIO Event Service to Ver.2.3.00.05310 from version 2.2.01.11040, which came preinstalled on the laptop.

i uninstalled this program from add/remove programs, and then reinstalled version 2.2.01.11040 from the system recovery dvd i had previosuly made, and this resolved the problem.

hope this helps others.:p

whyza
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1 post since Aug 2006
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just keep trying... in my case i had to upload the drivers and updates many times, and another guy who asked me for help did the same thing and no he could resolver the problem as me.

good luck and be patient.

geral
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6 posts since Jul 2006
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Wow, you silly silly person..Well I read all of that, tried all of that, I have a new sony vaio FJ series laptop, and my FN keys do not work. I am bringing this in to sony, either for an answer or a refund, lol

zjbird
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3 posts since Jul 2006
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:p Simple Solution:p

Go to the Sony website of your relevent country.
Go to Support
And then to the Drivers page

somewhere along the way you will have to enter your vaio's model\serial no., etc.

Then look for PREINSTALLED UTILITIES

download the PREINSTALLED utilities and install all of them (they should all be included in one zipped folder)
I am not sure which one fixes the problem
I had 11 to install

I hope this helps. I have been trying to fix this for about 2 hours and this finally did the trick. It may be different for other countries but this is how the UK sony site works.

I have a VGN-FS415M by the way

Good luck

Dylan
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1 post since Aug 2006
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I have PC vaio PCG-R505GC.
My PC loss all hotkey so can not use the Jog dial also, My PC' supply disks were damaged,
Where can i get : 1/ Sony Utilities Dll, 2/ Hotkeyutility, 3/ Sony shared libary
What can i do now?
Please help me! :sad:

nguyenlam2005
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2 posts since Aug 2006
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I posted this in the other fn key thread but figure i would put it here too.

I have the same problem...my fn keys do not work on my VGN-FS640/W and unlick you I am unable to get the hkserv.exe process to run.

I installed the Sony Shared Library then the Sony Utils and lastly the Hotkey Utility which installed the hkserv.exe and hkwnd.exe files in \program files\sony\hotkey utility.

But when I double click the hkserv.exe file all I get is an hour glass for a second and then nothing. The task manager shows the process is not running. I have local administrator rights and stopped hkcmd.exe from running thinking it might be preventing hkserv.exe from starting.

Any ideas? I would really like to get these fn keys working without having to reinstall my operating system and lose all my data and installed programs.

Also, the microsoft intellitype software was installed and would activate a favorite key wizard when trying to use the fn keys so I know they work. I removed the software hoping the fn keys would work but they still do not. I can turn on scroll lock but not adjust the brightness, sounds, or external video.

I have tried everything posted thus far and am quite stumped and disappointed in SONY for letting a bug like this get by them without publishing some sort of official fix besides "buy our restore dvd and restore your computer"

bgmartin
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2 posts since Aug 2006
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go to sony.com, and then to support and u have to select your pc model, then u go to drivers and software and look for the things u wanna.

geral
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6 posts since Jul 2006
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I have bought a VAIO VGN-tx50b/b and the problem started when I installed windows xp professional and now I dont have the drivers for ethernet, red, usb device and modem device on high definition can someone help me to find this drivers pleaaaaasssssseeeeeeee

jmdiavolo
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1 post since Oct 2006
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Hi there,

http://www.djvagon.co.uk/sonyhotkeyutility.html

It works on a PCG-FRV28 too, with xp sp2.

Thank you Vagon,

What about the software (click to DVD & DVDgate Plus) that doesn't recognize my laptop as a Sony Vaio?

xtc1964
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3 posts since Oct 2006
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Hi Guys,
I just bought a new VAIO VGN-S55B with Japanese OS. Now, I want to install English OS but I am afraid that the hothey will not work as you have experienced. I can make backup disks before I format my JP-OS. Could someone please help me how to fix the hotkey problem before I reinstall my computer hic hic hic....
Thanks in advance!

lord
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2 posts since Oct 2006
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