Pls, help me my external hard disk drive is saying that " the windows cannot format"

[emmasmart]

Pls i need fast help.

[tom12]

Pls i need fast help.

Check that the hard drive is shown as a disk in Device Manger.

[tom12]

Check that the hard drive is shown as a disk in Device Manger.

you could also try formatting the drive on a different computer and check.