If you open your media player (if it is 11) on the left side of the screen you should have a drive showing your device.
I have the same problem. But the above description does not help me as the Media Player (11) does not recocgnize the Zen Touch.
Problem is that I have an old version of the firmware on the player... I have 1.01.03 on the Zen. But I cannot install a new firmware (which would probably make the player show up in Media Player 11), as upon install-request it sais that ALL data on the player will be erased...
The technically coorect thing to do now would be to update the firmware on the player. But doing so would erase ALL my collected mp3s (~5000). I cannot let that happen :(
Now what I wanna do is get my old music of the zen and put it on my pc (to load it into my new I-Pod). Does anyone have an idea how I could do so?
Are there any hacks or thirdparty products which would maybe let me extract (like sharepod for ipod?)?
Some more facts:
- Windows recognizes the player correctly, shows all mp3 on the player, but does not let me copy or move the files. Upon right-clicking on the files I only have the options "delete" or "information". Under the information-option is written; "Files canot be opened from this device directly. Please copy the file to a local folder and open the copy."
- My Player: Creative Zen Touch (40gb) with Firmware 1.01.03
- Creative Media Source 5.10.38 installed on pc (but does not recognize the zen)
- The Player shows up in my workspace as "creative zen touch (my Zen)
Many thanks for your help in advace!