I was at a recent event where one of the presenters, a representative of Avaya, stated that they are tracking Twitter for sales opportunities and have had a few wins. One in particular was a case where they were monitoring twitter for mentions of their name or competitors in tweets. One mention was by someone asking for help in understanding the difference in offerings between Avaya and a competitor. The rep presenting said they engaged the person who posted the tweet and they ended up closing a $250k deal with the person a week later.
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since May 2009