Don't overbook it, don't provide the "scratchy towels" (a la Verizon ad) and make sure it remains an "ool."
On a more serious note, what ideas have you had thusfar? It's going to be quite similar to any kind of hospital management in terms of having people as an object, or library management program where the objects are books. There are lots of examples of these types here on the site that you can draw ideas from.
jonsca
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