<html>
<h1><STRONG><var>eLMS </var>Helpdesk</STRONG></h1>
<form>
<%
reason=Request.Form("reason")
%>
<!--<td><STRONG>Dear<%=cookie.username%></STRONG><br>-->
<td><STRONG>You recently sent an email to the <var>eLMS </var>Helpdesk regarding a concern or problem you experienced with the new <var>eLMS</var> ( Learning Management System ). Please complete this Customer Satisfaction Survey concerning the service you were provided.</STRONG><br>
</td></tr></form>
<!--<form method="post" action="processform.asp"> -->
<form method="post" action="C:\Documents and Settings\Administrator.ARC00WN82534000\Desktop\FAA eLMS feedback form_Radio25.html">
<table border="1" bgcolor="#98AFC7">
<tr>
<td align="center">
<br> <br>
<blockquote>
<!--First Name: <input type="text" size="25" name="f1"><br>
Last Name: <input type="text" size="25" name="f2"><br>-->
<br>
<DIV align=
"center "><TABLE>
<br>
<STRONG>What was your reason for contacting the <var>eLMS</var> Help Desk?
</STRONG>
<br>
<input type="radio" name = "reason" value = "0"> Unable to login to eLMS<br>
<%if instr(reason,"0") then Response.Write("checked")%>
<input type="radio" name = "reason" value = "1"> Unable to connect to eLMS login page<br>
<%if instr(reason,"1") then Response.Write("checked")%>
<input type="radio" name = "reason" value = "2">Password reset request<br>
<%if instr(reason,"2") then Response.Write("checked")%>
<input type="radio" name = "reason" value = "3">Unable to launch course<br>
<%if instr(reason,"3") then Response.Write("checked")%>
<input type="radio" name = "reason" value = "4">Course progress is not being saved<br>
<%if instr(reason,"4") then Response.Write("checked")%>
<input type="radio" name = "reason" value = "5">Unable to print report or completion certificate<br>
<%if instr(reason,"5") then Response.Write("checked")%>
<input type="radio" name = "reason" value = "6">Received e-mail message concerning Learning Expiration Notification<br>
<%if instr(reason,"6") then Response.Write("checked")%>
<input type="radio" name = "reason" value = "7">Other<br>
<%if instr(reason,"7") then Response.Write("checked")%>
<%
if reason<>"" then%>
<p> <%Response.Write(reason)%></p>
<%end if
%>
<br>
<STRONG>How long did it take to get a response to your e-mail?</STRONG><br>
<input type="radio" name = "response" value = "0">Under 1 hour<br>
<%if instr(response,"0") then Response.Write("checked")%>
<input type="radio" name = "response" value = "1">2 - 6 hours<br>
<%if instr(response,"1") then Response.Write("checked")%>
<input type="radio" name = "response" value = "2">6 - 12 hours<br>
<%if instr(response,"2") then Response.Write("checked")%>
<input type="radio" name = "response" value = "3">1 business day<br>
<%if instr(response,"3") then Response.Write("checked")%>
<input type="radio" name = "response" value = "4">More than 1 business day<br>
<%if instr(response,"4") then Response.Write("checked")%>
<input type="radio" name = "response" value = "5">They did not reply to my e-mail<br>
<%if instr(response,"5") then Response.Write("checked")%>
<%
if response<>"" then%>
<p> <%Response.Write(response)%></p>
<%end if
%>
<br>
<STRONG>Was your problem or issue resolved?</STRONG><br>
<input type="radio" name = "resolved" value = "0">Yes<br>
<%if instr(resolved,"0") then Response.Write("checked")%>
<input type="radio" name = "resolved" value = "1">No<br>
<%if instr(resolved,"1") then Response.Write("checked")%>
<%
if resolved<>"" then%>
<p> <%Response.Write(resolved)%></p>
<%end if
%>
<br>
<STRONG>Overall, how would you rate your customer service experience?</STRONG><br>
<input type="radio" name = "rate" value = "0">Very Satisfied<br>
<%if instr(rate,"0") then Response.Write("checked")%>
<input type="radio" name = "rate" value = "1">Satisfied<br>
<%if instr(rate,"1") then Response.Write("checked")%>
<input type="radio" name = "rate" value = "2">Neutral<br>
<%if instr(rate,"2") then Response.Write("checked")%>
<input type="radio" name = "rate" value = "3">Unsatisfied<br>
<%if instr(rate,"3") then Response.Write("checked")%>
<input type="radio" name = "rate" value = "4">Extremely unsatisfied<br>
<%if instr(rate,"4") then Response.Write("checked")%>
<%
if rate<>"" then%>
<p> <%Response.Write(rate)%></p>
<%end if
%>
</TABLE>
</DIV>
<br><STRONG>Do you have any comments or suggestions that would help us improve our eLMS customer service? </STRONG>
<textarea name="comments" rows="5" cols="50">
</textarea><br><br>
<input type="submit" value="SUBMIT" name="action">
<input type="reset" value="RESET">
<!--<a href="C:\Documents and Settings\Administrator.ARC00WN82534000\Desktop\FAA eLMS feedback formradio.html">Feedback</a></font></p> -->
</blockquote>
<br>
Unsolved 
