iam considering purchase help desk script for our company and gogoled around and found acehelpdesk.com . can anyone tell me if they had experience with this software and if they did , plz let me know if its worth $99 .
i look forward to your responses
I may be breaking the rules here, as I have no experience with acehelpdesk.com but it does not look like a complete software, still in growing stages, IMHO.
I would recommend www.perldesk.com or www.kayako.com - they are both solid and stable and have been around the block a while.
I would recommend you to use kayako support suite. I have been using it for supporting some my websites and is very satisfied. You can use this system to support cusomers via live chats and tickets.
I've installed, customised and used Kayako and to me it has been a nightmare, it has great features and is very powerful but my god is the usability awful.
I basically had to set up accounts for different users that would use different templates, setting up the users and their templates is a nightmare, you have users, usergroups, usergroup templates.. my god my head exploded.
Their use of CSS leaves a lot to be desired, very old school - .smalltext turned out to be .quite_big_text_after_all and was used badly ie. it was used in locations that medium text was needed and where small text was needed, so when I changed it the results were horrible. I ended up stripping it down to the very basics and pretty much starting again.
But as I said earlier it has good features, if you don't plan on customising it too much and if you don't need different templates it would be grand. Their support is quite good and their forums are great for finding answers.
Either the thread starter or a moderator has marked this thread as solved. You can most likely trust the responses and answers given. There is most likely no reason for any further responses to be posted here. If you have a related question, please start a new thread in this forum instead.
This thread is more than three months old
No one has posted to this discussion for at least three months. Please let old threads die and do not reply to them unless you feel you have something new and valuable to contribute that absolutely must be added to make the discussion complete. Otherwise, please start a new thread in this forum instead.
This thread is currently closed and is not accepting any new replies.
Marked Solved 
