does the host have a helpscreen with the server names
ours is a cheap host and to avoid phone calls there is a page outside the control panel
that lists
mail.[yoursitenam].com
smtp.[yoursitenam].com
mysqlhost.[yoursitenam].com
ftp.[yoursitenam].com
ssh.[yoursitenam].com
controlpanel.[yoursitenam].com
etc
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Posting Maven
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since Jan 2009