Like many it seems I to have unfortunately just been suckered into buying from Bestpricedbrands aka Jay Smith.
Same thing..thought it was a UK site..no reason not to..but alas its just someone in Pasadena..!
I ordered a 30 GB zune.....
I had the whole customs charges avoided by being detailed as "Games". My zune had crashed while syncing, so I turned it off, and turned it on again, and it told me to contact support, (Screen 5).
So I sent an email to bestpricedbrands, and got this reply:
I have copied a link to the Zune site. Can you please review it and if after your review you continue to have problems please let me know and I will be happy to assist you with the problem.
I couldn't find any help on the site, so I sent them another email. 3 days later I got a reply:
Can you please tell me why you would like to return the Zune? If it is not currently working properly we can exchange it for you, but you can not return for a full refund.
This was over 2 weeks ago, this is the last I heard. I have sent many emails, even using a different account, asking for an address. They fail to send a reply to me. If I could get my zune to work, then I would be happy.
I am going to contact PayPal, it is where I brought the Zune from, I will tell them what has happened, tell them about this company etc..
Here's the domain owner:
56 E Holly Street, Suite 220W
Fake WHOIS details, the given address is a lingerie store in the US.
I have sent them an email, and will be contacting PayPal very soon.
If you have any ideas on how to fix my zune, my topic is here: